Commonwealth Bank of Australia

Account Manager, Commercial Banking

See Yourself In Our Team:

We are team within Commercial Banking that is focussed on meeting the needs of Medium to Large Enterprises, typically with annual turnover up to $150million, and aggregated commercial debt of $10-50 million. Our team is committed to providing the highest level of service to a portfolio of commercial clients from an array of industries - Healthcare, Pubs and Entertainment, Schools & Not for Profit, Diversified and Property Investment.

We offer a comprehensive range of products and services designed to meet business requirements, including, transaction banking, cash flow, capital, wealth, risk management and trade finance.

Do Work That Matters:

As our Account Manager in this high performing team, you will work closely with Relationship Executive and Analyst to support the needs of a number of portfolios within Commercial Banking. This outstanding opportunity focuses on supporting the banking requirements of our new and existing clients, managing stakeholders and assisting in tasks required for deal execution, whilst supporting Relationship Executives in developing new business opportunities.

In this role you will have a high level of exposure to client support and will play a key role within the Relationship team. Your passion about customer service and focus on being number one in client satisfaction will see you stand out in this role. 

More Specifically, You Will:

• Build and maintain effective working relationships with the dedicated support teams, Risk Management, Global Markets, Banking Products, Asset Finance Specialists and Specialist Distribution and ensure the portfolio team deliver exceptional insights and services to its client(s)
• Deliver exceptional customer service in all dealings, as reflected in a positive lift in various survey results
• Identify and liaise with relevant product specialists on idea and solution development
• Assist in completing annual reviews and changes for existing clients including managing and documenting applications within agreed arrangements;
• On boarding of new customers including AML/KYC verification and processes;
• Coordinate deal execution from documentation to funding, in accordance with policy and procedures. This includes undertaking post-approval tasks.
• Work closely with the Relationship Executive and Analyst with the preparation of credit submissions for new facilities to ensure the timely delivery of decisions, and coordination of deal execution through documentation and funding to ensure efficient delivery of client requirements; and
• Play a key role in ensuring accuracy of information on source systems
• Complete complex / risk / lending maintenance
• Account Managers will become involved, engaged and participate in the Service and Sales framework including sales meetings, team debriefs and other associated activities

We want to hear from you if you have:

• Exceptional customer service and relationship management experience 
• Strong inter personal skills and the ability to work well with a team of Analysts
• Strong communication skills to management both internal and external stakeholders
• High attention to detail, organisation skills and adaptability.
• The composure and drive to commit to meeting tight transaction deadlines in a fast-paced environment;
• Initiative and a CAN do attitude, along with the drive to quickly develop new skills; and
• A degree in a related discipline and/or previous industry experience

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 23/05/2021