You will join one of our McKinsey Global Services offices in Poznan or Tampa and will be part of People Operations, an integrated organization within McKinsey responsible for core support operations across Professional Development, Recruiting, HR and External Workers.
You will be working closely with People Operations leadership, transformation leadership, functional leadership (HR, Recruiting, PD) leadership and key stakeholders. You will report into the People Operations Director.
You will develop the operating and execution plan each year with the Global Director of People Operations and leadership team, and orchestrate and prioritize team initiatives. One of your responsibilities will be to keep the People Operations leadership team organized (e.g. organizing the meetings, in person working sessions or Zoom sessions, follow up actions/accountability model, building repeatable and scalable materials, respond to inbound questions from teams). Your task will also be to define gold standard service levels across process areas and develop team to ensure delivery of world class service and lead Service Now for the global team driving our reporting, dashboards and adjusting feeds into Operating Model. You will develop and track SLAs and ensure compliance with local market regulatory requirements as well as efficiency metrics.
Your responsibilities will involve leading refinement and management of workforce planning and deployment model for People Operations globally, tracking and managing effectiveness and efficiencies metrics, as well as, managing workforce planning and supporting recruiting efforts when needed.
You will execute operational "Brilliant Basics" of managing and maintaining team rosters, org charts, knowledge documents, hub wide policies, playbooks, service catalogue, functional fact packs and structuring of team box files. Your tasks will be to increase our team's engagement in continuous improvement activities using Lean and/or Agile methodologies to improve productivity, stabilize operations and reduce waste and set the foundation and structuring of a dedicated Continuous Improvement team in People Operations.
As you refine and finalize the Talent Architecture model for the global team you will work with Talent Management and HR as appropriate and as needed to build and foster a strong development program across the different SME areas of People Operations to develop strong future leaders for HR and work globally across geographies with a focus on professional development or upskilling, where necessary.
In partnership with the global Transformation leader and People Operations leadership, you will help to develop and drive the transformation strategy and implementation, including roadmap and priorities, collaborating with stakeholders, identify connections across process areas and foster innovation and feed into global process areas.
Your responsibilities will be to develop high quality deliverables including prep for key global meetings or stakeholder updates that are repeatable and trackable across time and collaborate on special projects, organizational health and key communications campaigns including the sharing of best practices across the global and regional Hubs, as needed.