Are you someone who loves helping people?
We’re on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers. You’ll need to go above and beyond when it matters most.
Do work that matters
In your role you will take inbound calls from customers on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service. You are empathetic and, by walking in the customer’s shoes, you’ll ask the right questions to understand what they really need. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by building and maintaining an extensive knowledge of our products and processes.
See yourself in our team
We currently have FULL-TIME positions based at our Newcastle contact centre with the following shifts on offer;
Please note that for the first 7 weeks you will be in training which will be from 11:00AM - 07:00PM Monday to Friday.
At CommBank we’re proud to support flexible working. The Customer Care Specialist position has been redesigned and repurposed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, connection to internet and a landline (dedicated for work use only) then leave the rest to us!
We’ll guide you through virtual training and inductions, workstation setup, self-assessment and e-learning modules to help you adapt to working from home. We’ll also schedule occasional in-office days to ensure you can stay engaged and connected with your team.
We want to hear from people who:
Need more reasons to apply?
Our Contact Centre Team are a diverse bunch who thrive in a buzzing, enthusiastic and supportive environment. You’ll work with and learn from the best. Our Team Leaders will support your development and help you grow both personally and professionally.
As well as offering a competitive remuneration package, CommBank employees have access to a variety of benefits including discounts on banking products and services, extra leave options, exclusive discounts to major merchants and much more.
If you’re excited about this role and want to be part of our team - Apply now!
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 01/05/2021
