Albertsons

Company

Safeway Inc-001

Job Title

Service Ops Design Engineer

Address

7815 SOUTH HARDY DRIVE STE 114, TEMPE, Arizona 85284

Job Description

Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.

The Technology Department has an opening for a Service Ops Design Engineer. This position is located in Phoenix, Arizona.

Position Purpose

The Service Ops Design Engineer is the Liaison between Service Management and Devops practices. This highly skilled and data driven professional's main focus will be defining Services in a Modern CMDB.

Modern Service Management plays a pivotal role to the overall Service Delivery and DevOps model and functions. The primary function of this position is collaboration with Devops teams to simplify complexities and drive automation of Services that will reside in the CMDB to support critical Service Management. The candidate must have a solid understanding of ITIL best practices and will be accountable for ensuring that process requirements and policies are met. This candidate must possess a Devops mindset to align Agile practices and multi-cloud solutions.

This position requires a high level of collaboration and cooperation with fellow Team Members in order to achieve our shared goals. Our professional Team Members do what it takes to get the job done well and have flexibility to adjust their schedules as necessary for personal commitments. We have a supportive team ready to help you achieve your professional goals and plenty of opportunities to learn, stretch and grow your career.

Key Responsibilities include, but are not limited to:

• Drive Customer Enablement
• Accelerate teams time to value.
• Collaborative approach to building and supporting the delivery of Services.
• Simplify the complexities of data.
• Support and execution of Continuous Improvement and Delivery
• Focus on Customer Enablement through workflow automation.
• Establish and maintain strong working relationship with business unit Directors and Managers.
• Guide customers in adopting a "business and service culture" environment.

Qualifications, Knowledge, Skills and/or Abilities:

• A bachelor's degree in computer science or related technical field and 3+ years of related experience.
• 3 years of hands-on experience with Change & Configuration Management, with a specific concentration in ServiceNow CMDB
• Minimum 3 years' experience work on the ServiceNow platform
• ITIL Foundations Certified V4 preferred
• Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently.
• Demonstrated hands-on IT Service Management experience across several disciplines will be expected, with exposure and experience of transitioning IT services to cloud service providers an advantage.
• Understanding of workflow automation
• Proven execution of strategic service data models
• Working knowledge of relationship databases
• As communication is a key attribute of this role, you will need to be proficient in facilitating, presenting, consulting and as a matter of fact have excellent verbal and writing.
• Working Knowledge of Multi Cloud Solutions
• Working knowledge of Agile and DevOps methodologies
• Experience managing escalations with minimal senior management intervention required.
• Business Process Management (Six Sigma, TOC, Ops Science, etc.) experience a plus.
• Ability to adapt to a dynamic, fast-paced and ever-changing environment.
• Excellent interpersonal, verbal, and written communication, and problem-solving skills.
• Strong analytical and organizational skills.
• Project Management experience preferred.
• High integrity and strong business ethics.
• Team player with a great passion to succeed.
• Knowledge and proficiency in Office 365
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.

About us

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons Culture Principles

• Compassion: We always treat each other with kindness and respect
• Team: We always support and recognize each other
• Inclusive: We always value everyone's perspective
• Learning: We always strive to grow and develop ourselves and others
• Competitive: We always act with integrity to win over the customer
• Ownership: We always take actions to drive our success

Physical Environment:

• Work may be performed in a temperature-controlled environment.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods of time at desk or computer terminal.
• Will use keyboards, telephone, and other office equipment during the course of normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Workday is fast paced; some evening and weekend work may be required.

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers/en/home.html

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion, and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status, or any other legally protected status.

We support a drug-free workplace -- some positions require applicants offered a position to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER