Applications Engineering Intern (12 Months)

Synopsys

Requisition Number

27260BR

Job Description and Requirements

Every business runs on software and defects in software create risk. We’ve curated the most powerful products and services to create one comprehensive platform that enables our customers to detect and remediate defects across their entire software development life cycle—eliminating risk before it puts them at risk.

Starting in January 2021, this 12-month internship position will be with our Software Integrity Group in Calgary.

What you will learn:

  • Qualify support cases:
  • Coordinate all incoming cases from customers (internal and external) regarding all SIG products
  • Have complete awareness of all open cases and re-assign cases between engineers if needed (load balancing)
  • Make expedited assessments of the nature and severity of customer issues and updating with the appropriate priority
  • Gather necessary technical data to begin supporting issue, including detailed problem descriptions, support packages, logs, etc. to ensure TSEs can quickly and accurately gauge the scope of the service requests
  • Match customer problem descriptions to known issues, and knowledge articles on our customer portal – case deflection
  • Assist in follow-the-sun case handoffs and reassignment of cases between regions
  • Follow-up with customers and support engineers to ensure their cases are resolved and customers are satisfied
  • Other duties:
  • Answer calls and route to correct support engineers
  • Special projects as assigned

Skill Requirements: 

  • C/C++/C# or Java programming experience
  • Outstanding written and verbal communication skills
  • Experience with variety of industry hardware platforms and operating systems (Linux/Unix, Windows, etc.).
  • Ability to troubleshoot technical problems and demonstrate resourcefulness in obtaining necessary diagnostic information
  • Ability to quickly assimilate complex problems and develop a resolution strategy
  • Experience in multiple compiler environments
  • Extensive technical expertise; the ability to solve problems and determine the root cause of issues
  • Enjoy fast-paced, energetic environment. Entrepreneurial and results-oriented with a strong work ethic
  • Can handle multiple critical client support issues and can effectively communicate this to senior management
  • Smart, creative, energetic, conscientious, and enthusiastic persona
  • Team player with a customer-focused attitude

Education Requirements:

  • Currently enrolled in BA/BS program in Computer Science, or similar

Synopsys technology is at the heart of innovations that are changing the way we live and work. The Internet of Things. Autonomous cars. Wearables. Smart medical devices. Secure financial services. Machine learning and computer vision. These breakthroughs are ushering in the era of Smart, Secure Everything―where devices are getting smarter, everything’s connected, and everything must be secure.

Powering this new era of technology are advanced silicon chips, which are made even smarter by the remarkable software that drives them. Synopsys is at the forefront of Smart, Secure Everything with the world’s most advanced tools for silicon chip design, verification, IP integration, and application security testing. Our technology helps customers innovate from Silicon to Software, so they can deliver Smart, Secure Everything.

Synopsys Canada ULC values the diversity of our workforce. We are committed to provide access & opportunity to individuals with disabilities and will provide reasonable accommodation to individuals throughout the recruitment and employment process. Should you require an accommodation, please contact hr-help-canada@synopsys.com.

Business Title

Applications Engineering Intern (12 Months)

Hiring Location

CANADA - Alberta - Calgary, CANADA - Canada

Hire Type

Intern

Job Category

Interns/Temp

Country

Canada

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Confirmed 16 hours ago. Posted 9 days ago.

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