Do you know how to find the right software solutions? So do we.
You understand the nuts and bolts of Customer Relationship Management (CRM) systems and how to use your knowledge and communication skills to connect with clients and colleagues.
CRM is at the heart of everything you do. Whether you’re working with your development team or collaborating with your clients, your energy, knowledge and organizational skills inspire and develop the people around you.
About the job:
As Technical Architect / Manager of CRM Solution Development, you play a meaningful role in developing effective systems to help your clients track their customer engagement, sales, service, marketing and retention. You’re as comfortable working with your team as you are crafting technical solutions and measuring the effectiveness of a project.
In this role, you will:
Enable the design of conceptual architecture and technical solutions
Use key performance indicators (important metrics) to measure and test the quality of projects
Encourage and support your team in defining technical, operational and user requirements
Oversee the timely and effective resolution of client issues
Collaborate with multi-functional teams to ensure consistent, positive client interaction, including managing offshore teams
Support sales activities
Travel as needed
You’re likely to have at least five years of CRM experience and a bachelor’s degree in a field such as information technology, business technology or engineering.
Your skills and experience include:
Excellent client management skills
Experience leading large complex technology projects
A background in managing global CRM teams and working with offshore teams
Perfection in communicating and presenting complex information to technical and non-technical partners
Working independently with minimal supervision
Understanding common industry-standard business practices supported by CRM
Extensive experience with CRM or other business management software, especially Microsoft Dynamics
Experience with Software-as-a-Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc.