Senior Technical Support Engineer - Symantec

Symantec

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Sr. Technical Support Engineer - Symantec Lindon, UT More (-4) Apply Apply with LinkedIn View Application More (-4) Senior Technical Support Engineer – Job Description Responsibilities • Provide basic to complex technical support to customers, partners and employees (Sales, Consulting, etc.) on the User Authentication (UA) Enterprise product portfolio that includes: Validation & Identity Protection (VIP), Managed Public Key Infrastructure (MPKI), Symantec Identity Access Manager (SAM), and Norton Secure Login (NSL) • Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs • Participate in new product releases and beta cycles to ensure information and training requirements are met to support new products and to improve overall product quality • Exercise judgment within defined processes and procedures to determine appropriate action • Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations, etc. • Document known issues within Knowledge Management system of record • Demonstrate good judgment on when to advance cases to Tier 2 Support or proper handling of escalated accounts in order to bring the right resources to bear to return customers and partners to optimum health • As applicable, Serve as final point of escalation within Technical Support model, acting as and important interface between the customer and Engineering • Perform other duties as assigned Qualifications • A Bachelor's Degree is strongly desired.  In the absence of a completed Bachelor’s degree, any of the following will suffice: (a) minimum of 3-years Security software experience in a Technical Support role (b) minimum of 5-years IT Security domain experience (c) or minimum of 3-years IT Security domain experience with 1 or more of the following up-to-date certifications: CISSP, MCSE, MCP, CNE, CCNA or CompTIA Security+ • Previous experience working in a fast paced client/technical environment is highly regarded • Strong technology enthusiast with passion for troubleshooting and structured problem solving • Solid communication nuances and presentation skills, both written and verbal • Computer Literacy: Excel, Word, PowerPoint, Outlook (Intermediate +), SFDC • Domain expertise with PKI, two-factor or three-factor authentication, or other Identity products is highly regarded • Cloud expertise is highly regarded ====================​====================​ Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law. Apply Apply with LinkedIn View Application More (-4) Posted Yesterday Full time 34035 About Us Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community. Our most critical asset at Symantec is the talent we hire - you! We look for people who have a desire to excel and reflect our values: Innovation, Action, Customer-Driven, and Trust. We recognize that every opening in our company is a chance to increase Symantec's competitive advantage, and we are willing to invest in you in order to win. Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law. Symantec will respond to requests for reasonable accommodations to assist you in applying for positions at Symantec, or to submit a resume. If you need to request an accommodation, please contact our HR Helpdesk at 1-800-497-2580 or by email at ask_hr@symantec.com . EEO is the Law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination. Click here to find out more. Similar Jobs Follow Us

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Confirmed 13 hours ago. Posted 30+ days ago.

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