Janus Henderson Global Investors is a leading independent global asset manager, dedicated to delivering the best outcomes for clients through a broad range of actively managed funds.
We provide our institutional, retail and high net-worth individuals with access to skilled investment professionals representing a broad range of asset classes including, equities, fixed income, multi asset and alternatives.
We are a team of independent thinkers who work tirelessly to help our clients achieve their goals – and we do it by fostering an energetic and collaborative culture that ensures our people love the place they work.
Headquartered in London, Janus Henderson is a truly global asset manager with a diverse geographic footprint, managing assets from 27 offices globally and employing more than 2,000 staff.
Role:
Senior Network Engineer
Location:
London
Department:
Global Technology
Overview of the role
Provides support for day-to-day activities within the network and communications team, including managing problems, network monitoring, working on projects, and working with customers.
Duties and responsibilities
- Working within the network & communications operations team, with involvement in projects, and responsibility for designing and implementing new solutions.
- Assist with the implementation and ongoing support of an enterprise class networking and communications environment.
- Assist with managing incoming network issues and working to resolution.
- Liaise with vendors, telephone companies, service providers and clients to resolve problems and design new requirements.
- Assist project managers to implement major new projects.
- Assist team to implement service improvements and updates.
- Assist with proactive improvement initiatives including the analysis of best practices, identification and mitigation of risks posed by single points of failure, root cause analysis, auditing current infrastructure and design, and testing for redundancy and failover.
- Agree design standards and ensure they are followed by the wider team, review and approve changes.
- Regularly interact with Infrastructure Architecture team to ensure Design Standards match Architecture Positions.
- Ensure appropriate documentation is created and published (High Level Designs, Low Level Designs, Operability Guides, etc.).
- Provide excellent customer service and support to our clients and partner organizations.
- Provide split shift coverage of office working hours between 8am-6pm.
- Provide out of hours support via on call rota.
- Occasional weekend work as required.
- Occasional travel to datacentres and remote offices as required.
Supervisory responsibilities
Technical skills and qualifications
- Cisco routers including ISR and CSR series.
- Cisco Catalyst 3850, 4500 chassis and 4500X switches.
- Cisco Nexus 9000, 5000, 2000 series data centre switches.
- Cisco 5500 wireless LAN controllers and wireless access points.
- Cisco WAAS & vWAAS WAN accelerators.
- Cisco ISE and ACS platforms.
- Palo Alto firewalls, Global Protect, App-ID, Content-ID, Panorama.
- F5 BigIP load balancers..
- Understanding of TCP/IP, OSPF, BGP, MPLS, NAT, ACL, 802.1X, Spanning-Tree, QoS, VoIP, SIP.
- Cisco CUCM/Call Manager environment, Unity, Jabber, WebEx and VC systems
- Cisco UCCX Call Centre platform and associated services.
- Cisco Voice gateway, VoIP, RTP, SIP, MGCP and H.323 and call flow.
- Exposure to voice recording systems (NICE/RedBox/Verint, etc)
- Exposure to dealer board systems (IPC/BT/IP TRADE)
- Solarwinds, Wireshark, PRTG network management platforms
- Knowledge of networking in a virtualized data centre environment is desirable.
- Knowledge of Cloud connectivity to AWS and/or Azure is desirable.
- Knowledge of Cisco ACI is desirable.
- Knowledge of automation and scripting (Python, Ansible, Visual Studio, etc)
- Experience working in a global, enterprise class, mission critical, 7x24X365 network/telecommunication environment.
- CCNP or higher and/or CCVP/Cisco Unified Communications/Collaboration certification preferred.
- Excellent written and verbal communication and strong interpersonal skills, ability to interact with all levels of management and staff as well as outside vendors, contractors, service providers and consultants.
- Maintain a professional manner and remains calm under pressure.
- Initiative and willingness to seek and achieve improvements to processes and technology.
Competencies required
Ongoing competence in the role to be assessed, in line with applicable regulatory requirements, by:
- Annual performance appraisal
- Completion of all assigned compliance training
- Annual attestation (Knowledge and Competence in-scope roles only)
- Compliance requirements
- At a minimum the role will require you to:
- Place the interest of Janus Henderson’s Clients first and always act in accordance with TCF (Treating Customers Fairly) principles
- Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if you would like further explanation or direction regarding this
- Understand and abide by all Janus Henderson policies applicable to your role, and ask for the support/guidance of the policy owner if you are unsure at any time
- You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.
FOR INTERNAL HR USE ONLY
Reporting line:
Paul Moore, Head of Network & Communication Services
Job Code:
50030955
Date created/Revised date:
January, 2020
Janus Henderson Investors (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson Investors at its sole discretion).
All applicants must be willing to comply with the provisions of Janus Henderson Investors' Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
