Qurate Retail Group

US55504

Job Description Details

Part-Time Work At Home Customer Order Specialist

Make someone's day every day! Shop with QVC customers by supporting them through their purchases, educating them about various products, and providing an interaction that is fun, personal and creates loyalty.

ARE YOU OUR NEXT CARLAN?

At QVC, we like to refer to our best Customer Order Specialists as CARLAN. We count on CARLAN to contribute to the everyday success of our Order Services and Customer Service teams by demonstrating these attributes:

C- Customer Advocacy

A- Accountability

R- Respectful

L- Leader of Self

A-Authenticity

N- Nurturing

We are looking for CARLAN in all our future Team Members and want to talk to those who feel passionate and excited about what they can bring to our team! These are Part Time positions, with a flex weekly schedule of 24 hours required. Team members will select their hours, based on business needs, to meet their weekly requirements.

A Day In The Life

• Field inbound calls from our customers with potential for extended periods of high volume
• Maintain a quiet remote work environment free of background noise
• Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
• Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction
• Work independently and problem solve with minimal supervision
• Take personal initiative to achieve goals and objectives
• Be receptive to coaching and eager to implement developmental suggestions for improving performance
• Remain highly engaged in a team environment through team meetings, instant messaging and use of email
• Meet all key performance Indicators - AHT (average handling time), Quality, Compliance
• Commit to adhering to a work schedule (including specified break periods)

Must Haves

• Must live in the state of Virginia within 100 miles of the QVC Chesapeake Customer Contact Center (23320 zip code)
• Previous experience in order service and/or customer service
• Must be able to sit for long periods of time (at a computer, speaking with customers)
• Strong PC skills to include: Internet, Microsoft Windows, and Outlook
• Strong organizational, detail orientation and follow through skills
• Strong communication skills and a desire to build customer loyalty
• Must be able to be onsite for training, team meetings, events or work during periods of prolonged outages, as required.

System Requirements

Our Work at Home Specialists are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers.

Most home computers and bundled services will meet the required specifications – a full spec list will be provided after your interview.

Here are a few of them:

• Computer compatible with QVC specifications
• High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option
• Microsoft operating system

Compensation

QVC is proud to offer a new compensation step plan that allows you to receive incremental pay increases periodically throughout the year and the duration of your employment.

The Customer Order Specialists starting rate is $11.50/hr and will increase every 3 months for your first year. From there, you will automatically receive an increase every 6 months!

About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

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