Senior Tech Support Engineer I

Raytheon

Benefits
Qualifications

The Whole Life Engineering (WLE) Department is made up of several disciplines whose main objective is to influence hardware and systems throughout their life cycle to ensure effective operation, reliability, maintainability and economical ownership by the customer and end user. We have an immediate need for and seeking a Field Service Representative with experience in one or more of the WLE disciplines to be a member of a team comprised of Field Service Engineers, Integrated Logistics Support and Repair Administration.

Candidate will be an integral part of the WLE team as a Field Service Representative, supporting the Next Generation Jammer Program. This position will be based in Crane, IN with an initial three month training requirement in the NAS PAX River, MD, El Segundo, CA, and Forest MS. area. The individual will be a member of a Field Team that will interface with product users and the flight test team for Development Test and Flight Test to provide field support for a complex electronic warfare pod system. Candidate will perform corrective and preventative maintenance, hardware and software installations, and troubleshooting on assigned system hardware, tools and support equipment. Duties consist of execution of diagnostic software and removal and replacement of Weapons Replaceable Assemblies (WRAs) and Maintenance Significant Items (MSIs). System level training will be provided and the contents of the training material will be used in conjunction with the diagnostic software to troubleshoot system problems. The first three months of training will be held in Dallas/McKinney, TX. / Forest, MS. / El Segundo, CA.

The individual will conduct the following tasks, as necessary:

  • Support field activities to ensure compliance with customer and internal requirements in concert with best engineering practices
  • Participate in daily reviews with customers
  • Perform administrative tasks necessary in day-to-day operation of a repair facility
  • Utilize knowledge gained from the training and through field experiences to provide onsite technical support and assistance directly to customers, the flight test team, and product support team
  • Create and maintain documentation using Office products (Word and PowerPoint),
  • Perform basic UNIX commands and interpret results as part of the maintenance process

Required Skills:

  • A minimum of 6 years of related experience
  • Experience in repair and maintenance of complex electronic systems
  • Experience supporting military or industry electro-mechanical products
  • Travel to Danger Pay posts (as defined by the US Department of State) and or other international locations if required.
  • Ability to obtain a D.O.T. fork lift license.
  • DoD Secret Security Clearance
  • U.S. Citizenship status is required as this position needs an active U.S. Security Clearance as of day one of employment.

Desired Skills:

  • U.S. Military maintenance practices
  • Military avionics and electronics training
  • Airborne radar system experience
  • System integration, logistics processes, and logistics procedures
  • Working across multiple organizational levels
  • Cleaning and troubleshooting fiber optics.
  • Experience navigating and executing commands within a UNIX environment
  • Familiarity with Maintenance Management Information Systems, and integrated Logistics support software system.
  • Microsoft Office

Required Education:

BS/BA degree in STEM or related technical field

NOTE: In lieu of Bachelor's degree, candidate may also possess an Associate's degree with 10 years' related experience or High school Diploma with 14 years' of related experience

U.S. Citizenship status is required as this position will require the ability to access US only data systems

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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