Operations / Workplace Manager - Hong Kong

JLL

Experience
Workhours

Open Position Title: Facilities Manager (Causeway Bay area)

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role:

A highly self-motivated and passionate customer service team player with a great attention to detail.

Responsible for leading the delivery of all FM services and annual projects at the site/sites for which you are accountable. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved. In this capacity there are 6 major activities for which you are accountable:

  • People Management – develop and sustain a high quality well motivated team
  • Client Management – ensure that on site Clients expectations are met
  • Contracts Management – ensure that all contracts are professionally delivered
  • Finance Management – ensure that the site’s financial operations are meeting targets and control requirements
  • Health and Safety Management – ensuring the provision of a safe working environment
  • Human Experience/ Hospitality management – implementing Industry Best Practice operations and own initiatives.

You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role. What this job involves:

People Management

  • Provide leadership for site FM team
  • Mentor & enable training & development of team members
  • Identify and fill staffing needs
  • Nurture an environment conducive to good teamwork and co-operation among colleagues

Client Management

  • Strive to “delight” the Client in all aspects of service delivery
  • Interact on a regular basis with the appropriate Manager and on-site client personnel to discuss ongoing service delivery and forward planning

Contracts Management

  • Ensure that all contracts at the site are delivering the required service at the correct cost
  • Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies Deliver best in class Human Experience for end users.
  • Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
  • Report critical & key performance measurements & achieve targets
  • Ensure that Account Management is informed immediately of any Critical Performance incidents on site
  • Complete all required audits and CSA’S and achieve targets
  • Provide appropriate monthly/quarterly/annual reporting and management reports as required
  • Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
  • Provide a responsive and pro-active service via seamless interface with all involved parties 
  • Understand all aspects of any lease/licences that may impact the operation of the property.
  • Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
  • Act as single point of contact for the management of any projects on site

Finance Management

  • Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Deliver Savings within or above the given targets.

Health and Safety Management

  • Ensure that the site meets all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations

Human Experience/ Hospitality Management

  • Deliver best in class Human Experience for end users.
  • Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
  • Report critical & key performance measurements & achieve targets
  • Ensure that Account Management is informed immediately of any Critical Performance incidents on site
  • Complete all required audits and CSA’S and achieve targets
  • Provide appropriate monthly/quarterly/annual reporting and management reports as required
  • Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
  • Provide a responsive and pro-active service via seamless interface with all involved parties 
  • Understand all aspects of any lease/licences that may impact the operation of the property.
  • Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
  • Act as single point of contact for the management of any projects on site

Additional Duties and Responsibilities

  • Work together with other JLL business lines like transaction business, project management, IPS etc.
  • Networking with the clients organization and the local Verizon management
  • Support new business opportunities of JLL

Support bidding processes of the central JLL IFM team in London for new IFM clients Additional Duties and Responsibilities

  • Work together with other JLL business lines like transaction business, project management, IPS etc.
  • Networking with the clients organization and the local management
  • Support new business opportunities of JLL
  • Support bidding processes of the central JLL IFM team in London for new IFM clients

Leading daily property operations

Are you a seasoned facilities expert with solid leadership skills? Working with a team, you’ll manage the daily client activities for the assigned property or facility. Likewise, you will implement building procedures and performance measures—and ease the path for compliance with these. You’ll also boost on-site operations by promoting best practices and developing better processes. On top of these, you’ll be at the helm of property safety by encouraging adherence to health and safety standards.

Getting the clients’ thumbs up

You’ll be working frequently with clients—that’s why you’ll need to build strong relationships with them. You’ll be expected to proactively make sure that the clients’ expectations are always met. You’ll also serve as the main point of contact for any facilities-related concerns.

Keeping an eye on contracts and the budget

Do you have a proven track record in finance management? In this role, you will take charge of the site’s budget, accounting and financial operations. You’ll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget.

Fostering teamwork and excellence

Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our people’s growth and development through training and coaching sessions. You’ll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you’ll ensure that the team is constantly motivated, and that trust and work ethics prevail among members. 

Sound like you? To apply you will have:

Experience

  • Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment.
  • Proven track record of Human Experience improvement and engagement.

Qualifications

  • Bachelor’s degree Facilities Manager or equivalent.

Adept at facilities management

You’ll need to have six to eight years’ experience in facilities management or other related fields to land this job. A SCEM certification, a working knowledge of occupational safety, and exposure to life sciences environment may also give you leverage in getting the job. You must also have a solid background in contract management, budget supervision, customer service and stakeholder engagement.

Highly analytical and engaging

The ideal candidate can effectively resolve complex issues through quantitative methods and holistic approaches. You’ll also need to be a goal-oriented manager who is an expert in health and safety requirements, vendor management and property technical systems management. You’ll spend a lot of time working with different kinds of people—that’s why strong verbal and written communication skills are essential. Think you can ace this job? Apply now and let’s discuss!

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Open Position Title: Facilities Manager (Causeway Bay area)

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role:

A highly self-motivated and passionate customer service team player with a great attention to detail.

Responsible for leading the delivery of all FM services and annual projects at the site/sites for which you are accountable. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved. In this capacity there are 6 major activities for which you are accountable:

  • People Management – develop and sustain a high quality well motivated team
  • Client Management – ensure that on site Clients expectations are met
  • Contracts Management – ensure that all contracts are professionally delivered
  • Finance Management – ensure that the site’s financial operations are meeting targets and control requirements
  • Health and Safety Management – ensuring the provision of a safe working environment
  • Human Experience/ Hospitality management – implementing Industry Best Practice operations and own initiatives.

You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role. What this job involves:

People Management

  • Provide leadership for site FM team
  • Mentor & enable training & development of team members
  • Identify and fill staffing needs
  • Nurture an environment conducive to good teamwork and co-operation among colleagues

Client Management

  • Strive to “delight” the Client in all aspects of service delivery
  • Interact on a regular basis with the appropriate Manager and on-site client personnel to discuss ongoing service delivery and forward planning

Contracts Management

  • Ensure that all contracts at the site are delivering the required service at the correct cost
  • Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies Deliver best in class Human Experience for end users.
  • Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
  • Report critical & key performance measurements & achieve targets
  • Ensure that Account Management is informed immediately of any Critical Performance incidents on site
  • Complete all required audits and CSA’S and achieve targets
  • Provide appropriate monthly/quarterly/annual reporting and management reports as required
  • Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
  • Provide a responsive and pro-active service via seamless interface with all involved parties 
  • Understand all aspects of any lease/licences that may impact the operation of the property.
  • Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
  • Act as single point of contact for the management of any projects on site

Finance Management

  • Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Deliver Savings within or above the given targets.

Health and Safety Management

  • Ensure that the site meets all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations

Human Experience/ Hospitality Management

  • Deliver best in class Human Experience for end users.
  • Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
  • Report critical & key performance measurements & achieve targets
  • Ensure that Account Management is informed immediately of any Critical Performance incidents on site
  • Complete all required audits and CSA’S and achieve targets
  • Provide appropriate monthly/quarterly/annual reporting and management reports as required
  • Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
  • Provide a responsive and pro-active service via seamless interface with all involved parties 
  • Understand all aspects of any lease/licences that may impact the operation of the property.
  • Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
  • Act as single point of contact for the management of any projects on site

Additional Duties and Responsibilities

  • Work together with other JLL business lines like transaction business, project management, IPS etc.
  • Networking with the clients organization and the local Verizon management
  • Support new business opportunities of JLL

Support bidding processes of the central JLL IFM team in London for new IFM clients Additional Duties and Responsibilities

  • Work together with other JLL business lines like transaction business, project management, IPS etc.
  • Networking with the clients organization and the local management
  • Support new business opportunities of JLL
  • Support bidding processes of the central JLL IFM team in London for new IFM clients

Leading daily property operations

Are you a seasoned facilities expert with solid leadership skills? Working with a team, you’ll manage the daily client activities for the assigned property or facility. Likewise, you will implement building procedures and performance measures—and ease the path for compliance with these. You’ll also boost on-site operations by promoting best practices and developing better processes. On top of these, you’ll be at the helm of property safety by encouraging adherence to health and safety standards.

Getting the clients’ thumbs up

You’ll be working frequently with clients—that’s why you’ll need to build strong relationships with them. You’ll be expected to proactively make sure that the clients’ expectations are always met. You’ll also serve as the main point of contact for any facilities-related concerns.

Keeping an eye on contracts and the budget

Do you have a proven track record in finance management? In this role, you will take charge of the site’s budget, accounting and financial operations. You’ll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget.

Fostering teamwork and excellence

Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our people’s growth and development through training and coaching sessions. You’ll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you’ll ensure that the team is constantly motivated, and that trust and work ethics prevail among members. 

Sound like you? To apply you will have:

Experience

  • Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment.
  • Proven track record of Human Experience improvement and engagement.

Qualifications

  • Bachelor’s degree Facilities Manager or equivalent.

Adept at facilities management

You’ll need to have six to eight years’ experience in facilities management or other related fields to land this job. A SCEM certification, a working knowledge of occupational safety, and exposure to life sciences environment may also give you leverage in getting the job. You must also have a solid background in contract management, budget supervision, customer service and stakeholder engagement.

Highly analytical and engaging

The ideal candidate can effectively resolve complex issues through quantitative methods and holistic approaches. You’ll also need to be a goal-oriented manager who is an expert in health and safety requirements, vendor management and property technical systems management. You’ll spend a lot of time working with different kinds of people—that’s why strong verbal and written communication skills are essential. Think you can ace this job? Apply now and let’s discuss!

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Confirmed 15 hours ago. Posted 30+ days ago.

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