Description
Job Responsibilities
- Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. Be the liaison between the business units, technology teams and support teams. Develop requirements specifications according to standard templates, using natural language. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Translates business needs into functional and non-functional requirements for the IT organization, and manages changes to such requirements. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver artifacts as needed. Translates high-level, complex business needs into functional and non-functional requirements and manages changes to such requirements. Gathers information about the organization’s work processes and information flows. Performs additional job duties as required.
Scope of Job
Supports medium to high complexity business processes, products and projects. Provides coaching to less experienced staff.
Job Requirements
- 2-4+ yrs of related experience. Bachelor’s Degree or equivalent work experience and/or Certifications. Several years of practical experience in business analysis and works independently in complex situations and tasks. Working knowledge of many technologies. Understands IT project methodology, functions, and capabilities. Understands business issues impacting the enterprise, market and IT industry.
Competencies
Learn more about Fiserv: Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Primary Location
Australia-New South Wales-North Sydney-North Sydney - Level 29, 100 M
Job Field
Technical Business Support
Schedule
Full-time
Job Posting
Feb 17, 2020 L3 - Middle Mgmt/Sr Professional
Employee Status
Regular
