The Media Operations team develops solutions for public figures, creators, non-profits and media companies on Facebook and Instagram by creating scaled support to address the issues impacting their experiences with the suite of Facebook products. Our General Support team is responsible for delivering product support to Facebook & Instagram Partners. We are seeking a Partner Operations Specialist to join the General Support team within Media Operations. This individual will be responsible for managing the support process, quality, reporting, escalations and communication of Facebook's Products to a range of stakeholders. You will leverage data tools and other sources of Partner feedback to identify themes, uncover and prioritize product issues and communicate key takeaways to Product and other teams to shape Product direction. You will work cross-functionally with the teams within Facebook to improve Partner experience.
PARTNER OPERATIONS SPECIALIST RESPONSIBILITIES
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
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