Social Media Coordinator - Jacksonville, FL

Wounded Warrior Project

Job Summary

The Wounded Warrior Project (WWP) Social Media Coordinator establishes relationships with WWP’s following using various online social platforms to communicate organizational priorities and trending topics.

Essential Duties & Responsibilities

  • Generate interest in WWP programs and services while building relationships with WWP following on social media platform, e.g., Facebook, Twitter, Instagram, YouTube, Pinterest, and various related blogs/websites.
  • Monitor online mentions of WWP and provide the organization’s response to conversations, trending topics, and issues.
  • Develop social media content in the organization’s voice while maintaining a social media look and feel.
  • Monitor online technologies and identify opportunities to utilize emerging social media platforms.
  • Create multimedia content: photos, videos, infographics, and podcasts to increase engagement with the organization’s following.
  • Contribute to the social media team’s content creation and maintain a social media posting calendar.
  • Assist to prepare monthly and quarterly social media analytics reports for leadership and strategic partnerships team.
  • Produce live video streaming and conduct live interviews during events.
  • Forecast, develop, and manage the regions program budget.
  • Serve as the subject matter expert on the WWP assigned social platforms, identify the audience, and produce the right content to engage with the social platform’s following.
  • Work closely with the communications team to ensure messaging is shared collaboratively.
  • Work closely with strategic partners and community partners to create and share social messaging.
  • Design campaign plans and make recommendations for organizational messaging initiatives. Identify opportunities to get public involvement and awareness of WWP policy advocacy initiatives, WWP connection events, and trending veteran topics.
  • Monitor and respond to social media crisis communication when needed.
  • Evaluate performance metrics for social platform and search engine optimization success.
  • Assist communications team with public awareness activities.
  • Assist WWP teams with public relations activities as necessary for special events, fundraisers, and key initiatives.
  • Other duties as assigned.

Knowledge, Skills & Abilities

  • Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
  • Ability to provide high level of service to target client/customer base.
  • Demonstrated ability to effectively and efficiently manage multiple projects.
  • Proficient using Microsoft Office programs: Word, Excel, Outlook, PowerPoint.
  • Ability to troubleshoot, identify viable options, and problem-solve.
  • High energy level. Self-starter; willing to take initiative.
  • Ability to portray a professional presence and demeanor.
  • Demonstrated ability to work in collaborative, team environment.
  • Strong written and verbal communication skills. Ability to communicate with leadership effectively and professionally.
  • Ability to travel, work after hours, over weekends and during holidays.

Education & Experience Requirements

  • Bachelor’s degree in social media, communications, public relations, marketing, or journalism. Equivalent combination of education or experience may be considered in lieu of degree.
  • Two years of professional experience using social media platforms, e.g. Facebook, Twitter, LinkedIn, Instagram, and Pinterest.
  • Two years of experience in copywriting, editing, design, photography, videography, and creativity.


  • Two years of experience using editing software, e.g. Adobe Premiere, Photoshop and Illustrator
  • Two years of experience using a social media management tool, e.g. Oracle, Buffer, Iconosquare, and Sprout Social

Certifications & Licensure

  • NA
  • ca-ar



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Confirmed a day ago. Posted 24 days ago.

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