Acquisition & Retention Manager


Company Type

Company Description

JumpCrew is a customer acquisition platform that integrates sales and digital marketing to help clients grow brand awareness, leads, and revenue. JumpCrew is the perfect place for self-driven, dynamic people who want to learn and help businesses grow. If you take an entrepreneurial approach to problem-solving, work well in a high-growth, fast-paced environment, and are brave enough to not wear a seat belt in a rocket ship so you can lean closer to the stars; then JumpCrew could be the place for you! 

We hire Entrepredoers!

Job Description

We are currently hiring for an Acquisition & Retention Manager to support our key accounts. This individual is responsible for managing content creation projects and onboarding new emerging market accounts, managing client relationships & results, sustaining processes and strategies to promote retention and loyalty, and collaborating with delivery and graphics team members to achieve our clients’ goals. By developing, nurturing and advocating for our clients’ needs, this person will ensure the successful relationship between JumpCrew and its partners. 

What you will be doing... 

  • Quickly build trust with clients through leading a best-in-class onboarding experience
  • Responsible for managing client relationships and results 
  • Responsible for managing client communication and engagement during the content creation and publication process
  • Build long-lasting partnerships with other departments (sales, delivery, marketing, operations, and leadership) to improve systems and processes
  • Provide consultative reviews, reporting and health-checks to clients on a weekly, monthly, and quarterly basis
  • Assess client satisfaction and extract key business needs/issues to inform renewal and churn risk
  • Align with sales leadership regularly to discuss and optimize the account strategy
  • Think with a customer mindset first, and understand the motivations behind their buying decisions
  • Share customer feedback across functions and with the leadership team in a constructive manner in order to resolve customer challenges within strict SLAs
  • Achieve or exceed established KPIs
  • Demonstrate a proactive mindset, constantly thinking ahead and anticipating client needs and/or concerns, while keeping their business goals top-of-mind


  • 3+ years working in Account Management or Client Success
  • Ability to build and maintain internal working relationships across multiple offices and thrive in a fast-paced environment with tight deadlines
  • Sales experience is a plus
  • Experience working in or familiarity with the military is a plus
  • Experience working in a CRM
  • Bachelor’s Degree required
  • Relevant industry experience working in a B2B setting
  • Receptive to feedback, willingness to learn and embrace continuous improvement
  • Methodical and intentional approach - Always keeping the big picture in mind and being solutions-oriented
  • Ability to build and maintain relationships with clients and their key personnel
  • Ability to work in a high-energy, fast-paced environment and collaborate with other internal teams to achieve strong results 
  • Exceptional communication skills, both written and via telephone
  • Ability to solve problems with little to no oversight
  • Proactive mindset 
  • Positive attitude
  • Incredibly organized, detail-oriented, and process-driven
  • Polished public speaking and presentation skills - from a powerpoint deck to objection handling

Additional Information

The Perks…

  • Location: Nashville Office (Gulch) 
  • Competitive base salary
  • Generous tenure-based PTO plan
  • 10 company holidays 
  • Healthcare benefits 
  • 401k 
  • Learning and career growth opportunities
  • In-house kitchen with coffee, snacks, and tasty beverages
  • Regular company outings - lunch and happy hours! 

About JumpCrew

JumpCrew uses their Full Funnel product to integrate digital marketing with sales to accelerate their client’s business growth. They leverage this expertise to also acquire and digitally transforming publishers. JumpCrew’s solutions combine technology with a human touch. The company works with a growing roster of clients in publishing, healthcare, media, and technology to help them build awareness, increase leads, and convert sales. The company is headquartered in Nashville, TN, with offices in New York City, San Diego, Denver and Kentucky. JumpCrew has been recognized as the #1 best small company to work for in Nashville (2017), one of the

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