Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.
Participant Support Agents resolve issues and answer questions from our participants about the Omada program and the Omada app via email and phone. Associates and Specialists also act as our day-to-day lookouts for prevailing operational themes that are impacting our participants-- whether it’s working with the team to ensure tickets don’t miss SLA, detecting and synthesizing details of a major incident, or working across teams at Omada to ensure the Participant Support team is in sync with knowledge of our program and everyone is communicating accurate information. Associates and Specialists aren’t afraid to seize a leadership opportunity when they see an issue that affects our participants. They rally fast, ensuring the team is aligned and focused on near-term operational goals. You’ll thrive in this role if you are passionate about working on a team, able to nurture collaboration, hungry to learn the nuances of our digital health business, and enthusiastic about the ambiguity of a constantly changing start-up environment. Our team’s mission is to delight those we help, and resolve problems quickly, accurately, and with empathy. We strive to deliver a seamless Omada experience to our participants.
You will be successful in this role if you have:
You will love this job if this describes you:
Note: A requirement for this role includes ability to work the last two weeks of December, and January through March without vacation time off, potentially including holidays.
About Omada Health: We’ve pioneered digital behavioral medicine: an innovative approach to tackling the growing epidemic of type 2 diabetes, heart disease, and obesity. Our online programs combine world-class science, technology, and design to inspire and enable people everywhere to live free of chronic disease. Named one of Fast Company’s “50 Most Innovative Companies in the World,” our team includes passionate and talented individuals. Our approach has been embraced by major employers across the country, including Costco and Iron Mountain, as well as leading health plans, such as Kaiser Permanente and Blue Cross Blue Shield of Louisiana.
We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.Read Full Description