Align

Description

Join a team that is changing millions of lives.

Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

Ready to join us? 

About this opportunity

The Sr. Manager, Sales Operations iTero NA drives sales excellence and efficiencies through a range of critical areas such as sales process and methodologies, product launch readiness, channel enablement, sales resource optimization, and talent development. This role partners with Sales Leadership to operate and scale efficiently, including strategy, reporting & analytics, and incentive compensation. You will lead operational and tactical efforts including sales representative deployment, territory mapping, goal setting and tracking, and internal communication flows as relates to iTero sales operations in the Americas Region.

This position is based in Raleigh, North Carolina and will manage between 2~4 people consisting of Managers and Analysts

In this role, you will…

• Develop sales resource plans for territory optimization, mapping, alignment changes
• Align sales planning, forecasting and budgeting initiatives with overall corporate objectives
• Work with Sales Compensation to provide Strategy, Territory quota creation & calculations, contest management, ROI analysis.
• Provide deep dive analytics analysis to identify and track KPI’s, provide ongoing sales analytics, including sales pipeline and performance dashboards
• Ensure the CRM supports an effective sales funnel and operationalized customer journey strategy
• Manage Sales Force DC (Sales Effectiveness Tool, Dashboards, Sales Funnel, Contracts, Access)
• Responsible for market analysis, consumer segmentation, targeting, and positioning; tracking key competitors, competitive and SWOT analyses, consumer and industry specific research.
• Work cross functionally with NA & CDN marketing and sales leadership in the creation & execution of field sales programs / initiatives, new product launches etc.
• Establish strong relations with cross-functional departments (Sales, Marketing, Sales Operations, Clinical Education, Finance, IT) to leverage Americas wide efficiencies with a focus on reducing non-customer facing activities by field team
• Liaison with Customer Advocacy & Treatment Planning
• Partner with sales leadership and HR on sales organizational planning, hiring and onboarding
• Identify solutions and technologies that drive sales efficiency and revenue growth; drive the adoption and usage of sales automation solutions to optimize the benefit of technological investments
• Interface with customers and key corporate accounts regarding iTero’s strategic initiatives
• Interface to external compensation consultants to ensure accurate reporting for compensation
• Partner with cross function team in developing President’s Club guidelines for iTero NA
• Develop and Manage portfolio of contracts for iTero NA, including liaison with Legal on unique modifications for customers
• Tracking of key marketing program, Fusion, for internal accounting reporting and external customer facing reporting
• Administrative function and global leadership in design and implementing Docusign for iTero contracts while ensuring PCI compliance
• Partner with iTero Customer Support functions to interface SFDC funnel with CR operations ensuring shipping and Rev Rec metrics are met each quarter

In this role, you’ll need …

• Bachelor’s Degree in Sales, Marketing, Finance, or any other business related field or equivalent working experience required, MBA preferred
• 10+ years working experience in commercial or sales operations roles within fast-paced, high growth and scaling environments.
• Broad experience in both B2B, B2C businesses, preferably with multi-channel / distributor / buying groups and emerging channels experience.
• Proven experience managing a cross-functional team to achieve sales objectives and targets.
• Internal corporate, project management and operational experience at a senior level
• Excellent knowledge of CRM and analytical systems and an understanding of CRM principles for both B2B and B2C
• A demonstrated proficiency in the use of MS Word, MS Excel, PowerPoint – and ability to develop and deliver effective presentations.
• Exceptional analytical skills and a passion for the insights that result from those analyses.
• Customer-oriented with a passion for delivering results and an ability to inspire the same for their team.
• Self-motivated problem-solver and thought-leader with strong strategic and thinking skills; a positive winning attitude, with the ability to maintain composure in stressful and uncertain situations.

Sound like a good fit? 

Great! Click the Apply link below to let us know you are interested. Not the right fit? Don’t worry, there are lots more opportunities. Please consider sharing this opportunity with others in your network. 

About Align

Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Our Applicant Privacy Policies can be found here: http://jobs.jobvite.com/align-tech/