Senior Director, Regional Services Operations


Company Type

Ciena may well be the most important technology company you’ve never heard of. The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies. But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps. VR, AI, IOT, 5G … literally none of it would be possible without the mind-boggling technology that makes the internet itself work. For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world.

Rewarding experience. Meaningful outcomes.

Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.

Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the world, our path to innovation comes from our friendly environment and outstanding people. That's the Ciena network.

Sr. Director, Japan Services

As the Sr. Director of Japan Services, you will lead and manage all Japan regional Services and Operations including delivery, training, and post-sales support. 

To accomplish this, you bring thoughtful leadership and a collaborative consultative approach to the role every day. To clients, you will convey a keen understanding of Ciena’s complete value solutions across products and services, delivery, support, quality and expertise. In addition, you will help navigate the comprehensive challenges involved in the design and implementation of complex next generation networks. 

The Contribution:

  • Provide day-to-day leadership and management to a regional market Service organization that mirrors the adopted mission and core values of the company. Build a world class services business in the region.
  • Responsible for driving the region to achieve and surpass sales, profitability, cash flow, business goals and objectives while delighting customers. 
  • Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the regional hubs / operating units.
  • Spearhead Services regional development, communication and implementation of effective growth strategies and processes.
  • Collaborate with the management team to develop and implement plans for the Services operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
  • Motivate and lead a diverse, high-performance management team; attract, recruit and retain; provide mentoring as a cornerstone to the management career development program.
  • Act as lead "client-care officer" through direct contact with every customer and partner.
  • Foster a success-oriented, accountable environment within the local regional Services organization.

Success will evidence itself in the following ways:

  • Demonstrated track record in world class external customer support organizations, systems automation, organizational transformation, regional senior leadership, and technical services domain experience for Ciena’s customer base. 
  • Champion externally and internally for Ciena Services capabilities resulting in significant growth and contribution to Ciena’s overall business
  • Achieving on all financial metrics of the Services regional P&L reporting and understanding to include annual revenue & margin contribution goals
  • Exceeding customer experience & satisfaction targets
  • Demonstrating ability to build working relationships with customer’s executive decision makers & functional owners 
  • Developing your team through targeted purposeful learning experiences enabling each to meet their full potential and achieve career aspirations
  • Working within the organization and receiving high peer evaluations as a leader 
  • Stabilize a global team by sharing the Services vision and strategic narrative to inspire, motivate and challenge diverse teams globally. 

Ideal Profile :

One who is knowledgeable about the technology marketplace, dynamics, and trends and want to make an impact on the future of communications. You’re looking for a company where you have the opportunity to pursue your interests and career aspirations. You bring to the organization the following competencies;

  • Bachelor’s Degree or relevant years work experience.
  • Min 10-12+ years in technology industry in leadership role, preferable proven strong Services and Customer facing role experience 
  • Budget focused mindset, with a “customer first” commitment to drive business growth 
  • Ability to build relationships with business executives, influencers & decision makers. 
  • Demonstrated years of organizational leadership skills running a Services organization spanning local regional APJ countries in the technology sector 
  • Fundamental understanding of what it takes to effectively support a complex, next generation telecommunication network 
  • Excellent written, verbal and client-facing communications skills
  • LI-CN

Rewarding experience. Meaningful outcomes.

Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.

A distinct way to work

Free thinking, free discussion, and collaboration are the norm. Expect more satisfying outcomes - both personal and professional.

Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age.

Ciena is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to any specific needs / accommodation measures will be addressed confidentially.

What you can expect from us

  • You will receive notification of your successful application
  • Successful applicants will be contacted by Talent Acquisition for an initial discussion
  • If suitable you will be considered for the short list and our formal interview process
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Confirmed 16 hours ago. Posted 30+ days ago.

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