Family Connections Coordinators
Company Summary :
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Pearson’s Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a “Top Workplace” by the Baltimore Sun for three consecutive years and a “Best Place to Work” by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology, and helping students achieve both academic and personal success.
Group and Department Summary:
Family Support Group
Family Support’s primary purpose is to enhance enrollment and retention by providing the best possible experience for families and students. With the services we provide to schools, students and families, we also support key accountabilities within marketing, sales, client relations and school services including:
Enrollment Services Department
The Enrollment Services Department is accountable for driving customer satisfaction and expediting enrollments, providing:
Position Summary :
Family Connections Coordinators must be located within the Mountain/Pacific Time Zone. Working from your home office, the Family Connections Coordinator focuses on building and maintaining positive and productive relationships with families and caretakers. The Family Connections Coordinator serves as a point of contact for families, working to ensure the success of the students enrolled in Connections Academy through a personalized approach to customer service. The Family Connections Coordinator functions as part of an inbound phone queue that families can utilize to ask questions and receive assistance throughout the enrollment and post-enrolled processes. Acting as a liaison between families and schools, the Family Connections Coordinator lessens the need for families to contact teachers for issues not related to school work, opening up teachers to focus on what’s most important, teaching and preparing students for success!
Primary Responsibilities :
Pearson Online & Blended Learning is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.
Key Capabilities :
Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-RE-Remote
Work Locations: US-Remote Remote
Job: Customer Service
Organization: North America Connections
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Oct 14, 2019
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1913678
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.Read Full Description