Job Description

Our Operations team works tirelessly to get our product to worldwide customers across NET-A-PORTER.COM, THEOUTNET.COM and MRPORTER.COM. With three distribution centers in London, New York and Hong Kong, we are able to service over 180 countries. Our Operations team includes, Warehouse Team, Premier Same Day Delivery Service, Shipping and Inventory.

Role purpose:

You will be responsible for liaising with vendors on the return of faulty goods and the action of SOR, Stock swap and any stock returns as necessary, while ensuring that NET-A-PORTER Group continues to maintain the high standards for quality with which it is associated.

Key Responsibilities:

  • Report quality issues to Vendors, Retail and Customer Care teams.
  • Build and maintain relationships with Vendors and Internal teams.
  • Monitor Upload work list and work closely with Distribution to identify faulty units and to alert Retail team immediately to ensure the smooth launch of new products.
  • Process faulty stock and vendor returns as per agreed SLA’s.
  • Request Return Authorization number from vendors for faulty and non-faulty returns.
  • Ensure all RTVs are properly packaged at the highest standards using the appropriate supplies.
  • Ensure appropriate use of company’s shipping and courier accounts.
  • Follow up on credit notes for returned product and repair cost where applicable.
  • Report Status update to Inventory Management as required.
  • Maintain accurate inventory and system up to date for all units assigned and processed by department
  • Liaise with the seamstress to manage minor repairs.
  • Liaise with vendors to co-ordinate repairs for customers
  • Inspect all faulty returns as per agreed SLA’s and determine appropriate action.
  • Other duties as assigned by Inventory Manager

Skills and Experience:

  • Excellent verbal and written skills specifically in regard to building relationships with suppliers and external contacts
  • Excellent eye for detail and strong organizational skills
  • Proven ability to work with stringent deadlines
  • Excellent work ethics and ability to multi-task
  • Ability to identify problems, demonstrate use of initiative and implement appropriate solutions
  • Able to work as part of a team or on your own initiative
  • Have a flexible approach to your work
  • Capable of working under pressure and in a fast-paced environment
  • Tidy and organized
  • Excellent time keeping and attendance
  • Understand the importance of meeting deadlines
  • 2 Years of experience in the retail industry

Location: You will be located at our Mahwah, NJ distribution center

Hours: Monday-Friday; 9am-5:30pm

Compensation: $14.50 / Per Hour

To Apply

Please upload your resume and a cover letter explaining why you feel you are suited to this role.

About Us:

YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000.

YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all “Powered by YNAP”. Through a joint venture established in 2012, YOOX NET -A-PORTER GROUP has partnered with Kering to manage the ONLINE FLAGSHIP STORES of several of the French group's luxury brands.

In 2016, YOOX NET-A-PORTER GROUP joined forces with Symphony, an entity controlled by Mohamed Alabbar’s family, to establish a ground-breaking joint venture to create the Middle East’s undisputed leader for online luxury retail.

Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 2.9 million high-spending customers, 29 million monthly unique visitors worldwide and combined 2016 net revenues of €1.9 billion. The Group has offices and operations in the United States, Europe, Japan, China and Hong Kong and delivers to more than 180 countries around the world. YOOX NET-A-PORTER GROUP is listed on the Milan Stock Exchange as YNAP.

For further information: www.ynap.com | Linkedin: YOOX NET-A-PORTER GROUP | Twitter: @YNAP

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Confirmed 17 hours ago. Posted 13 days ago.

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