Global In-Season Upload Planner, New York

  • Reporting to the Upload Manager, the Upload Planner manages the flow of product through the critical path from the point of delivery to the website publishing stage for NET-A-PORTER and MR PORTER.
  • Manages 1-2 direct reports, setting goals and objectives, tracking progress and providing support as needed.
  • The Upload Team sits within the Merchandising team and is responsible for providing visibility of uploadable product to the wider business, particularly Studio Photography, Distribution, Personal Shopping, Marketing, Public Relations, Buying, Merchandise Planning and Visual Merchandising.
  • Using in-house stock management systems, the upload planner creates, allocates to, and manages the Upload lists which determine workload for all teams involved.
  • Ensures allocation of product meets criteria to achieve the best variety in offering to the customer, satisfies the business’ financial needs and enhances visual merchandising output.
  • Works closely with the Studio, Operations, Buying and Merchandising teams to effectively manage product both before and after it enters the business, finding efficiencies, cost and time savings, as well as a consistent and timely workflow.
  • Serves as the go-to contact for all special product and brand launches. 
  • Determines priority items for the warehouse and studio teams as required for reservations, events and editorial, and ensures that featured products are confirmed.
  • Maintains strong awareness of the Buy and important products and categories for the business.
  • Pushes new products to the live website and carries out thorough checks before and after publishing.
  • Strong relationships with the UK and US Studio Photography and Resource Planning teams are essential for:
  • Forecasting studio capacity requirements on a weekly basis. 
  • Efficiently scheduling different types of photography for various product types, special product launches and preshooting of samples.
  • Allocating product to studio worklists on a consistent basis and troubleshooting any issues that may arise.
  • Partnering with the Studio to find better, more efficient ways of working and system improvements.
  • Reports all technical issues and bugs to the relevant teams, tracking progress and communicating regular updates to the wider business.
  • Manages problematic products in a timely manner, ensuring that lead time from delivery to upload date is as short as possible, and puts plans in place to avoid repetition of issues.
  • Tracks and analyzes upload and studio photography metrics to spot inefficiencies and/or opportunities in the upload workflow. 
  • Raises concern to the appropriate Upload Manager if/when upload objectives are at risk.
  • Challenges the status quo in order to grow and scale the Upload as the business evolves, carrying out and communicating his/her own assignments to enhance processes, systems, training guides and new business developments.
  • Regularly attends sales, trade, operations and studio meetings to provide and receive updates on deliveries, uploads and special projects.
  • Weekly visits to Darlington, NJ distribution center to build and maintain relationships with key operational contacts.
  • Flexible work hours – setting uploads live for local market times as needed, bank holiday availability, etc.

Essential skills & traits:

  • Degree-educated with 2-3 years relevant experience gained in the Retail industry with E-commerce preferred and/or exposure to Merchandising, Buying and Inbound warehouse functions.
  • Previous managerial experience
  • Organized and efficient with proven ability to work to stringent deadlines.
  • Can prioritize a multitude of tasks in a dynamic and effective manner. 
  • Able to maintain accuracy and diligence whilst working across multiple in-house systems and workflows.
  • A great communicator who genuinely enjoys working with others and responds to queries in a timely fashion.
  • Comfortable working with a global team in separate offices and time zones.
  • Can maintain high standards in day-to-day routines whilst multitasking other long-term projects and working under pressure.
  • Has exceptional attention to detail, especially in carrying out routine checks for website product information.
  • A self-starter who is process and results-driven with a genuine interest in Retail Operations, Merchandising and Warehouse operations.
  • Advanced Excel knowledge essential, Visio or other process-mapping software preferred.
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Confirmed 17 hours ago. Posted 13 days ago.

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