First Data

Description

Job Responsibilities

• Assist in managing day to day operations of a collections call center environment. Ensure accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of the department budget. Interface with varying levels of management, customers and staff. Support of 15-25 collectors, which includes daily responsibility of coaching, motivation, monitoring, performance feedback, and technical assistance, focusing on quality and productivity. Identify problems or issues in processes an implement solutions bringing bottom line results. Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment. Work in a team environment. 

Scope of Job

Demonstrated oral and written communication skills are required. Personal computer experience is required. Uses computerized system for documentation, tracking performance, data gathering and/or troubleshooting. Using established procedures and working under limited to no direct supervision. Requires extensive coaching/developing skills and knowledge of company, products, and/or services.

Job Requirements

• 2 year college degree or equivalent experience recommended. Proven supervisory and/or management experience is required, preferably in collections.

Competencies

• Products and Services
• Coaching
• Customer Service Management
• Staffing, Hiring, Selection
• Collections
• Customer Support Policies, Standards and Procedures
• Customer Support Service Agreements
• Financial Analysis
• Financial Record Keeping
• Budget Management

Learn more about Fiserv: Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Primary Location

United Kingdom-Essex-Basildon-Essex-FD UK Janus House

Job Field

Collections

Schedule

Full-time

Job Posting

Sep 30, 2019 L2 - Supervisor/Professional

Employee Status

Regular