IT Systems Technician (IT Infrastructure)(G6) - (2023/0403 (014272))
: MTIT-Network and Telecommunications Unit
: Austria-Vienna-Vienna-IAEA Headquarters
: 2024-03-28, 3:47:51 PM
: 2024-04-25, 9:59:00 PM
Duration in Months: 36
Contract Type: Fixed Term - Regular
Probation Period: 1 Year
Full Competitive Recruitment: Yes
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.
This is a re-opening of the vacancy. Applicants who have already submitted their application do not need to re-apply. All existing applications are still under consideration.
Organizational Setting
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Infrastructure Services Section (ISS) is responsible for implementing, maintaining, and administering the ICT systems and services for high availability; designing, implementing, and operating IT security services; and managing the data centre. The platforms include Microsoft Windows servers, Linux servers, Oracle EBS infrastructure, data storage, and transmission networks, serving more than 2500 staff, as well as over 10000 external users around the world. The Section includes three Units: Network and Telecommunications, Enterprise Systems, and Security Systems.
Main Purpose
Reporting to the Unit Head, the IT Systems Technician acts as the primary operator and administrator for particular areas in the IT infrastructure such as networking, system configuration and monitoring. Furthermore, the IT Systems Technician actively participates in the day to day operations of the IAEA’s ICT systems and participates in specialised ICT-projects undertaken by the Division.
Functions / Key Results Expected
Perform specialised operational and system administration tasks related to integration, implementation and maintenance of IT infrastructure, including configuration, monitoring, troubleshooting and resolving incidents and problems of a complex nature:
Competencies and Expertise
Core Competencies(Competency Framework)
Name Definition Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans. Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. Teamwork Actively contributes to achieving team results. Supports team decisions.
Functional Competencies
Name Definition Analytical thinking Analyses information to identify cause and effect relationships and correlations. Identifies critical elements and assesses consequences of different courses of action and proposes solutions. Client orientation Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met. Commitment to continuous process improvement Plans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyses processes and procedures, and proposes improvements. Resilience Maintains a high level of performance when facing pressure and uncertainty. Able to remain calm and self-controlled, and to respond logically and decisively in difficult situations. Technical/scientific credibility Ensures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable.
Required Expertise
Function Name Expertise Description Information Technology IT Hardware Installation and Maintenance Hands on experience in day to day operational support in the areas of ICT system installation, configuration and maintenance. Information Technology IT Network Administration Cisco networking, PALO Alto firewalls, Solarwinds monitoring tools, network cabling, HP servers and storage Information Technology Information Security Strong knowledge of Information Security.
Qualifications, Experience and Language skills
Completed secondary education (high school or a technical school).
Internationally recognized certification of IT Service Management such as ITIL is desirable;
Internationally recognized foundation certification of Project Management such as Prince2 is desirable.
Minimum of six years of relevant hands on experience providing ICT technical operational support, including ICT user support, installation, configuration and maintenance of ICT systems in a large enterprise environment.
Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, English, French, Russian and Spanish) is an asset.
Remuneration
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 61171 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks' annual vacation, pension plan and health insuranceMore information on the conditions of employment can be found at: https://www.iaea.org/about/employment/general-service-staff
General Information
Evaluation process
Appointment information