Customer Service Associate (Bilingual - French / German / Russian / Spanish / Italian)

Dow Jones

Experience
Qualifications
Company Type
Responsibilities
Workhours

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy.

Job Description:

Here at Dow Jones we are looking for a Customer Service Associate. We are looking for someone who has a passion for helping people, and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. Dow Jones is searching for candidates who want to work within our Global Customer Service team to learn and grow from this position.

Key Responsibilities:

  • Provide high-level telephone and e-support for the Dow Jones suite of PIB products, including Factiva and Dow Jones Risk & Compliance, answering global customer queries concerning billing/account administration, content, product navigation, and delivery
  • Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient and positive approach
  • Strong ability to multi-task, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service
  • Ensure all relevant procedures are followed from beginning to resolution
  • Must ensure all key performance indicators are met
  • Actively seek out opportunities for self-improvement, keeping up with new product trainings and process knowledge
  • Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly

Requirements:

  • Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone
  • Fluent in English and at least one of the following languages: French, German, Russian, Spanish and/or Italian.
  • Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
  • Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
  • Ability to maintain a positive attitude in an often busy and intense environment
  • Strong aptitude and desire to learn new technical systems and applications
  • Proficiency with Microsoft Office and web browsing
  • Attention to detail and the ability to prioritize and meet deadlines
  • Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required
  • Positive outlook on change and flexible approach to team-based work environment and structure
  • Desire to grow with the company
  • Previous Customer Service experience preferred
  • College degree preferred
  • Salesforce experience a plus

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: PRINT & ENT SVCS - CUSTOMER SERVICE

Job Category: Customer Service/Support Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 18350

Read Full Description
Confirmed 12 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles