OpenGov is a mission driven fast-growth, Series C, venture backed startup (includes Andreessen Horowitz, Formation 8, Thrive Capital, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world).
We have surpassed 2,000+ governments (and growing fast!) using our products in our mission to power more effective and accountable government.
About the Application Support Specialist Role:
We envision the Technical Services function as a key component of the CS org, adjacent to Professional Services and Customer Success Management (CSM). The Technical Services team provides time-based service to our customers to ensure their ability to effectively utilize our solutions on an ongoing basis. Technical Services is the interface to customers for all technical issues they encounter post initial deployment and acts as the “router” between OpenGov and our customers to maximize system and functional availability, stability, performance and usability with existing solutions.
In this role, you will provide Technical Services for complex database and integration issues in the product. You will work closely alongside the Technical Support Analysts, Product Teams, Professional Service and Engineering Teams focusing on solving complex customer cases. A successful Technical Services Engineer will not just answer questions for customers, but dig in and come up with solutions to a variety of time sensitive, operational critical issues for our customers. In this role you will work to more and more solve cases within the support organization, reducing the escalations to the professional services, product and engineering development teams.
Our Ideal Candidate Has:
What makes OpenGov unique
» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs and SF Business Times' 40 under 40 class of 2018!
» Funding: $80 million, Series C company, from top tier investors including Andreessen Horowitz, 8VC, Thrive Capital, and Emerson Collective.
» Board of Directors: Includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world).
» Growth: Quadruple growth with 2,000+ government customers (and counting) using our products!
» Perks: Fully stocked kitchens, daily breakfast and catered lunches, gym reimbursement, music room, zen room, foosball and pool table, Unlimited PTO and 11 paid holidays, 95% medical premium coverage for employees, fun events, and more! Just look at www.opengov.com/careers
» Product: Named a Tech Pioneer by the World Economic Forum, our cloud solution leverages cutting-edge technology to innovate on the core processes of Government. We're powering more effective and accountable government. Come join us and make a positive social impact!Read Full Description