Supervisor, Clinic Operations

Dignity Health

Responsibilities
Experience
Workhours

Overview

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Bakersfield, a service of Dignity Health Medical Foundation, has four convenient locations in Bakersfield. Along with our local affiliated Dignity Health hospitals (Memorial Hospital, Mercy Hospital Downtown, Mercy Hospital Southwest), we offer an integrated care delivery system that provides high quality, compassionate care in family medicine, internal medicine and OB/GYN.

Responsibilities

Position Summary:

The Supervisor, Clinic Operations is expected to provide tactical leadership in order to maximize the effectiveness of all service delivery systems and financial performance, engages staff and cultivate a care center culture that prioritizes humankindness and patient-centric care consistent with Dignity Health and the medical group's way and culture. Coordinates the day-to-day operational aspects of the clinic. Works closely with staff and providers in each unit to ensure that all fiduciary and care center goals are met.

This position will also have access to patient protected health information (PHI). The Supervisor, Clinic Operations has a responsibility to safeguard patient health and financial information.

Qualifications

Minimum Qualifications:

  • Minimum of three (3) years of lead or supervisory experience, or equivalent experience. 
  • Demonstrated ability to effectively supervise productive, engaged teams and work with providers. 
  • Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing process and systems. 
  • Knowledge of computers, systems and software, including word processing, spreadsheet, data base, clinical information systems, electronic medical records, billing systems, and other application packages. 
  • Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices.
  • High school diploma or equivalent.
  • Is a visible and results oriented leader with a focus on doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests. 
  • Employs a style that is transparent, credible, and focused on relationship building, influence, conviction and integrity. 
  • High degree of resilience, has a sense of urgency, is outcome drive and can thrive in environment of rapid change while effectively managing pressure in an effective and professional manner. 
  • Excellent interpersonal and communication skills. Ability to express ideas effectively, both orally and in writing. 
  • Ability to demonstrate Dignity Health’s values and exercise tact and diplomacy in dealing with others. 
  • Ability to effectively supervise and motivate others. 
  • Ability to work effectively and independently under pressure with minimal direction. 
  • Supports providing exceptional patient care within a highly regulated and constantly changing environment.

Preferred Qualifications:

  • Previous out-patient practice management experience. 
  • Previous experience in the assigned medical group. 
  • Previous lead or supervisory experience in a union environment.
  • Bachelor’s degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education.
  • CA RN or LVN license

Options

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Equal Opportunity

Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

Dignity Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). 

Dignity Health participates in E-verify.

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Confirmed 30 minutes ago. Posted 30+ days ago.

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