Team Manager, Credit Card Sales

Standard Chartered


Team Manager, Credit Card Sales - ( 1900018479 ) Job : Retail Banking Primary Location : ASEAN & South Asia-Vietnam-Hanoi Schedule : Full-time Employee Status : Permanent Posting Date : 19/Jul/2019 Unposting Date : Ongoing About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Strategy • Manage Business Development Managers, Personal Clients to maximize new business opportunities of multiple personal products while providing one-stop quality customer service in an efficient operation where risks are well controlled. • Motivate and develop the team to over achieve agreed sales target. and revenue • Drive the team to sell best main products as mortgage loans and cross-sell other individual banking products like CASA, Visa Debit Card, credit cards Business • Driving sales productivity and other initiatives to achieve target per month and customer satisfaction objectives. • Working with other functions to improve processes and systems for acquisition, underwriting, authorization, account retention & maintenance, results tracking, etc to deliver the customer value proposition. • Coaching direct reports and key talents to deliver on individual performance • Being multi-skilled to handle all kinds of transactions and services in the bank • Enhancing the Bank’s image via community activities. • Ensuring the team to follow service standards of the Bank. • Monitoring customer service quality of the team. • Getting customer retention efforts with personal involvement in complaint resolution. Processes • Facilitating and implementing work process improvements. Check list • Minimize incomplete applications and sale errors from team members People and Talent • Coaching all team leaders about management skills so that team leaders can manage their teams to increase sales productivity • Coaching all team leaders, team managers about management skills so that team leaders, managers can manage their teams to increase sales productivity • Devolve skills for Team managers for management, sourcing, tracking , reports, policy matured users, system , code of conduct ,sale governance and risk controlling . • Identify and motivate talents to become successors Risk Management • Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD. • Participate in and/or support the Bank's effort in combating money-laundering activities. • Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates. Governance • Manage the team to follow the Bank Code of Conduct. • Ensuring service quality and clients satisfaction level as the Bank’s target Our Ideal Candidate - BSc in Banking, Finance, or relevant - At least 4 years working in banking industry as sales, having CC experience is one of advantage - At least one year of experience as sales team manager - Good communication in English - Good Microsoft office using. Apply now to join the Bank for those with big career ambitions.

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Confirmed 11 hours ago. Posted 30+ days ago.

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