As we continue to build and develop the UK’s most comprehensive property website, we are looking to grow our Retention Team. As a Retention Advisor Executive here at Zoopla, you thrive on retaining existing business and provided first class customer service. You see opportunities where others see challenges. In this role, you'll join our Retentions team in London and report to the Client Retentions Manager. As our Customer Retention Advisor, you will be responsible for: and are seeking a seasoned professional to be part of our journey.
The successful candidate will need to be a people person, with great sales and customer service skills and experience of working in a contact centre/telephone- based role. You will need to be able to quickly build rapport with our customers and be willing to go the extra mile in order to secure our customer base.
Working within a target-rich environment, the role will require for you to deal with inbound cancellation calls from existing clients wishing to cancel their agreement – Your role will be providing the best solution to the client to prevent them from cancelling their agreement
Working within a target-rich environment, the role will require for you to deal with inbound cancellations as well as managing those customers who are thinking about cancelling their partnership with us.
As a member of the Retention Team, you’ll help retain existing customers who are looking for more from their Zoopla membership. Your responsibilities will include:
Reporting back to the management team with regular updates
What we are looking for in our Customer Retention Advisor: -
Confident communicator who is able to quickly build relationships over the telephone - Natural solution finder who thrives on resolving problems and a strong negotiator
Target driven with the mentality to exceed expectations - Enjoys working as part of a team - Experience gained working in a fast paced environment Desirable - Experience working within sales retentions / handling complaints ( not a necessity)
Check out a full list of our benefits and perks hereRead Full Description