Category Manager - Salon

UrbanClap

Company Type
Experience
Workhours

Why are we building UrbanClap? Organised service commerce is a large yet young industry in India. While India is a very large market for home and local services (~USD 50 Billion in retail spends) and expected to double in the next 5 years, there is no billion-dollar company in this segment today. The industry is barely ~20 years old, with a sub-optimal market architecture typical of an unorganised market – fragmented supply side operated by middlemen. As a result, experiences are broken for both customers and service professionals, each largely relying upon word of mouth to discover the other. The industry can easily be 1.5-2x larger than it is today, if the frictions in user and professional’s journeys are removed – and the experiences made more meaningful and joyful. UrbanClap is a “services platform”, with the bold ambition to organize the key verticals within the service commerce industry, bringing in the benefits of scale - structured processes, systems, standardisation, transparency and trust. This platform will enable billions of dollars in commerce annually, and create jobs for 1 million+ service professionals. The key industries that we are going to organize over the next few years include – home improvement, home maintenance & repairs, appliance repairs, salon spa & makeup services, fitness & health at home, academic tuitions, photography & events, packing & moving etc. Job Responsibilities · End-to-end ownership of select service categories (The buck stops at you for these categories) · Get UrbanClap to dominate your categories in the cities present · Understand the category in depth, and how customers hire in the same · Institutionalize service delivery norms and processes for the category · Impart necessary training to on-boarded service professionals on these norms and how to use UrbanClap · Represent UrbanClap in city wide events and conferences · Work with the product team to create a great user experience for that category · Work with the marketing team to generate customer requests in that category Job Requirement · 1+ year of work-experience in startups, consulting, marketing or operations roles · Strong analytical skills and a data driven decision making mentality · Strong oral and written communication skills · Hustle and get things done attitude · Ability to multi-task and meet tight deadlines

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Confirmed 30+ days ago. Posted 30+ days ago.

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