Senior Category Manager - Salon

UrbanClap

Company Type
Experience
Workhours

Why are we building UrbanClap? Organised service commerce is a large yet young industry in India. While India is a very large market for home and local services (~USD 50 Billion in retail spends) and expected to double in the next 5 years, there is no billion-dollar company in this segment today. The industry is barely ~20 years old, with a sub-optimal market architecture typical of an unorganised market – fragmented supply side operated by middlemen. As a result, experiences are broken for both customers and service professionals, each largely relying upon word of mouth to discover the other. The industry can easily be 1.5-2x larger than it is today, if the frictions in user and professional’s journeys are removed – and the experiences made more meaningful and joyful. UrbanClap is a “services platform”, with the bold ambition to organize the key verticals within the service commerce industry, bringing in the benefits of scale - structured processes, systems, standardisation, transparency and trust. This platform will enable billions of dollars in commerce annually, and create jobs for 1 million+ service professionals. The key industries that we are going to organize over the next few years include – home improvement, home maintenance & repairs, appliance repairs, salon spa & makeup services, fitness & health at home, academic tuitions, photography & events, packing & moving etc. Job Responsibilities End-to-end ownership of select service categories (The buck stops at you for these categories) Get UrbanClap to dominate your categories in the cities present Understand the category in depth, and how customers hire in the same Institutionalize service delivery norms and processes for the category Impart necessary training to on-boarded service professionals on these norms and how to use UrbanClap Represent UrbanClap in city wide events and conferences Work with the product team to create a great user experience for that category Work with the marketing team to generate customer requests in that category Job Requirements 3+ year of work-experience in startups, consulting, marketing or operations roles Strong analytical skills and a data driven decision making mentality Strong oral and written communication skills Hustle and get things done attitude Ability to multi-task and meet tight deadlines

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Confirmed 30+ days ago. Posted 30+ days ago.

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