Technical Support / Service Desk Professionals

IBM

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Home Search openings Search results Job details     Help Job details in Share 0 Job 1 of 1 Apply to job(s)    Send to friend    Save to cart       Auto req ID 12821BR Title Technical Support/Service Desk Professionals (Nuvali) Job Description This role provides remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments. They receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client or IBM service representative. They identify/recommend updates to knowledge based systems and maintenance packages. They may also provide hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment. They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues. • Provide and process information in response to inquiries, concerns, and requests • Diagnose and resolve technical, hardware and software, issues • Research required information using available resources • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business • Redirect problems to appropriate resource   Required Technical and Professional Expertise • Excellent English communication skills • Experience as technical support or technical service desk/ help desk in a call center setting or similar • Technical troubleshooting,  proficiency in computers and internet applications is a definite advantage • Open to undergraduates who finished at least 2 years of college and graduates of vocational courses • Fresh graduates and those with BPO experience are encouraged to apply • Willing to work on shifting schedules, including graveyard, weekends and holidays • Willing to work in Nuvali, Sta. Rosa, or other IBM sites   Preferred Technical and Professional Experience N/A Required Education Associate's Degree/College Diploma Preferred Education Bachelor's Degree Travel Required No Travel Is Extensive Time Away From Home Required? No Posting Country Philippines State / Province LAGUNA City / Township / Village SANTA ROSA CITY EO Statement IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Eligibility Requirements N/A Primary job category Product Services Growth Play None Apply to job(s)    Send to friend    Save to cart

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Confirmed 21 hours ago. Posted 30+ days ago.

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