Front Office Support Analyst - Charles River

Man Group

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Front Office Support Specialist

About Man Group

Man Group is a global active investment management firm, which runs $112.3bn* of client capital in liquid and private markets, managed by investment specialists based around the world. Headquartered in London, the firm has 15 international offices and operates across multiple jurisdictions. Our business has five specialist investment engines, which represent the range of our capabilities: Man AHL, Man Numeric, Man GLG, Man FRM and Man GPM.

These engines house numerous investment teams, working collaboratively within the framework of Man Group, with a high degree of investment autonomy. Each team benefits from the strength and resources of the firm's single operating platform, enabling their primary focus to be seeking to generate alpha for clients. The teams invest across a diverse range of strategies and asset classes with highly specialised approaches, with long only and alternative strategies run on a discretionary and quantitative basis in single and multi-manager formats. Our clients are at the heart of everything we do and we engage in close dialogue with our investors as strategic partners, to understand their particular needs and constraints. Man Group's investment teams are empowered and supported by our institutional infrastructure and technology, which aims to facilitate the efficient exposure to markets and effective collaboration across the organisation.

Through the Man Charitable Trust, Man Group is committed to promoting literacy and numeracy on a global scale, and to supporting charitable causes more broadly.

Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at

For more information about Man Group's commitment to diversity and inclusion, please visit

  • As at 31 March 2019. All investment management and advisory services are offered through the investment "engines" of Man AHL, Man Numeric, Man GLG, Man FRM and Man Global Private Markets (GPM).

Role Summary

The Front Office Application Support Specialist (Charles River) will be responsible for ensuring the smooth running and stability of Front Office Portfolio Management and Trading Systems, predominantly Charles River.

This will include monitoring Critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. You will also provide 24/5 operational and business support of all critical systems.

Role Description

  • Front Office application support for tier 1 business critical systems with escalation to software development, technology teams, end users or third parties as appropriate
  • Illustrating solid knowledge of Trading asset classes as interaction with Front Office will expect industry familiarity
  • Setup and training users on use of Front Office systems
  • Assist Development teams in testing bug fixes and enhancements to current systems
  • Record and take ownership of issues using internal Jira system and following through to successful resolution
  • Monitor trades and booking issues advise traders and desk assistants
  • FIX troubleshooting
  • Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team
  • Implementing change control for the production estate
  • Ability to provide concise, technical reports to management upon request

Technical Competencies

  • Knowledge of the Charles River IMS system
  • Experience supporting other Order Management (OMS) and Execution Management (EMS) systems (such as Thinkfolio, Portware, Fidessa, Trading Screen, etc) is also desirable
  • Some basic knowledge of FIX protocols is essential
  • Experience working with the Front Office i.e. Traders and Portfolio managers and understanding the urgency in resolving issues
  • Understanding of Windows Operating Systems and Databases Oracle & SQL Server
  • Experience writing SQL queries for Oracle and Microsoft SQL databases.
  • Understanding of Bonds and FX trading

Diversity, Work-Life Balance and Benefits at Man Group

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry. Man Group is also a Signatory of the Women in Finance Charter.

Man Group also supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer our employees a comprehensive benefits package, including private medical cover, discounted gym membership, on-site health assessments on-site flu vaccinations, a daily food allowance, subsidised in-house bar and an employee discount scheme

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Confirmed 16 hours ago. Posted 30+ days ago.

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