Title: Free People Store Operations Customer Experience Intern
Report to: Customer Experience Manager / Sr. Store Operations Manager
The Customer Experience Intern will partner with the Customer Experience Manager, Store Operations team, Home Office and field leadership to create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations goals. This role will report into the Customer Experience Manager & Sr. Store Operations Manager in order to maintain a firm knowledge of overall brand direction and focus.
The Customer Experience Intern will assist in overseeing senior stylist reporting, product education and communication, customer feedback and outreach for new store openings, and customer facing initiatives for stores. This role also has a hand in working in partnership with the store teams to ensure that stylists are executing the highest level of customer service.
Product Education writing project for Customer Experience Internship:
Product education is key to the success of our in-store Stylists. Understanding the product detail / fabrication / intended uses / etc. are important to our selling teams. Product education messaging should equip Stylists with the information they need in order to engage with the customer and sell product.
Part 1: Messaging
Create a writing sample for internal distribution to Free People store employees with an education focus on the FP Movement line, ECONYL. ECONYL is new to FP and requires an introduction.
The message should include:
Include a description of your process / key players / resources that resulted in your final message.
Part 2: The Free People Voice
Free People is a lifestyle brand and the way we communicate with our stores should feel synonymous with the way we communicate with our customer. When creating your message, consider our brand values, characteristics and community.
What to Submit
Location: Philadelphia, PARead Full Description