Strong background in IT service management such as ITIL.
Experience in applying IT service improvement methodologies like LEAN management, Six Sigma or others.
Ability to cooperate and communicate with people at different organization levels and within multi-disciplinary teams.
Supplier performance management including KPI-driven activities.
Knowledge on Project Management (e.g. PMI, Prince2) and Agile methodologies (like Scrum, Kanban, Lean) will have added advantage
Mandatory skills (Skills and Experience):
Minimum 5 years of experience in leading project/service teams and managing IT projects of local and global scope, in multicultural, international and distributed environment.
Hands on experience in service design, service transition and service operation activities.
Minimum 3 years of experience in application projects and operational support with good understanding of of Java and .NET (common technologies and platforms), BI, ETL (Infomatica) and BI Reporting tools (Tableau, SAP BO).
Minimum 3 years of experience in working with external suppliers of IT services in software development and maintenance.
Excellent command of English with outstanding communication skills.
Skills to envisage possible problems, determine and implement solutions.
Influencing, persuasion and negotiations skills, self-reliance and effective in management of a large area.
Experience in Pharmaceutical industry will be an added advantage.
Who we are
At Roche, 91,700 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche Diagnostics is committed to create a great place to work for its employees and in 2015 we have been accredited as Regional Best Employer Asia Pacific by Aon Hewitt. Individual Best Employer Awards were awarded in Singapore, Korea, China and India.
Roche is an equal opportunity employer.
Location Malaysia, Selangor, Petaling Jaya
Function Information Technology
Subfunction IT Consulting & Key Account Management