Technical Support Engineer


Job Description

Are you enthusiastic about Technical support? Are you a team player? Eager to work on latest software technologies? Here is a great opportunity to join Microchip Technology E-Commerce technical team. Microchip Technology is a multibillion-dollar global semiconductor company. The e-commerce team is industry leading, profitable and well supported within the organization. We are working on cutting edge technologies, tools and partnering with software vendors to create a world-class client experience that will be unmatched.

As Technical support person, you will be responsible to manage and handle website issues, provide 1st and 2nd level technical support, research problems and work with developers to find root cause. You will be the primary person for help with ticket communications and co-ordination. You need to create reports and document the solutions.

  • Make sure all issues are properly logged and managed.
  • Prioritize and manage the issues using the ticketing system.
  • Follow up with customer service team members and business users to ensure the resolution are fully functional.
  • Utilize internal Knowledge base articles and tools to provide accurate 1st level of support.
  • Work with developers and technical managers to resolve complex issues.
  • Escalate unresolved issues to management and follow up.
  • Document technical solutions and create internal knowledge base.
  • Create weekly report of all the open, resolved, unresolved tickets and time taken to resolve.

Job Requirements

  • 3 to 5 years of software technical support experience.
  • Should have experience handling multiple tickets at a time and co-ordination with multiple users/developers.
  • Should have experience using Microsoft or Equivalent Database Technologies and SQLs.
  • Experience to write SQL queries to understand data issues in database tables.
  • Experience to document the issues and create knowledge base.
  • Experience with HTML, Javascript and ability to troubleshoot web site.
  • Should have good communication skills.
Read Full Description
Confirmed 3 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles