Customer Service Representative

JLL

Experience
Responsibilities
Workhours

Customer Service Representative Role

The role of the CSR is to provide phone and web support for customers who need assistance. A CSR is responsible for acting as a liaison between facilities and customers for all supported sites.

Areas of Responsibilities

  • Schedule Shared Resources
  • Process Service Requests (create, update, cancel, monitor queues, e-mails etc.) in a timely fashion
  • Act as the reference point for site information (includes referring occupants to the applicable source of information when necessary)
  • Maintain knowledge in key systems and applications (websites, databases, metrics)
  • Assist with training new employees
  • Assist with Special Projects
  • Assist Property Relationship Leads (PRL)
  • Measureables & Objectives
  • Ensure IPMP compliance requirements are met (average talk time, ACW, self serve, errors, RONA, etc.) 
  • Participate in evacuations and take shelter drills
  • Complete Scheduled Training on time

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accommadationreques@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Read Full Description
Confirmed 7 hours ago. Posted 4 days ago.

Discover Similar Jobs

Suggested Articles