HR Service Consultant



The HR Service Consultant is responsible for resolving employee and manager queries across a range of HR processes, collaborating with other HR and non-HR professionals to resolve more complex queries or queries outside of the area of expertise.

What this job involves:

  • Resolve Tier 1 (simple queries) and Tier 2 (complex queries) queries and transactions related to core HR processes
  • Demonstrate high proficiency in HR processes, policies and standard operating procedures.
  • Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
  • Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
  • Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
  • Provide technical query resolution for ESS / MSS requests
  • Escalate complex queries to appropriate owner (inside or outside of HR)
  • Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns

Sound like you? Before applying, it's worth knowing what we're looking for:

  • Bachelor’s degree in Human Resources or other related field
  • 1 – 2 years of experience in a corporate HR generalist or client services role, preferred
  • Demonstrated understanding of core HR management practices, processes, procedures and policies
  • Excellent written and verbal communication skills
  • Strong teamwork interaction and orientation
  • Superior customer service skills through using efficient processes
  • Results focused with the ability to manage competing priorities and multiple stakeholders
  • Good relationship management capabilities
  • Proactive in achieving results and seeking improvements
  • Attention to detail and an ability to work towards tight deadlines

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!


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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Confirmed 7 hours ago. Posted 4 days ago.

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