Customer Relationship Executive

JLL

Title : Customer Relationship Executive

Duties & Responsibilities

  • Receive & log calls/complaints/requests from clients/customers/tenants etc. into the Complaint Software.
  • Handle Complaint Software Efficiently and Effectively.
  • Forwarding on reactive calls to shift engineers.
  • Issue job cards.
  • Inputting weekly timesheets from engineers.
  • Answering queries from the residents.
  • Generating Performance reports to present to the Property Manager on Monthly basis.
  • Maintaining the ongoing works schedule.
  • Filing of paperwork.
  • Taking / Producing Minutes of Weekly and Monthly Meetings.
  • Daily operations of the “Help Desk” function including delivery, problem escalation/resolution.
  • Notify the Safety & Security Head / Officer and AFM on site at the time of all Emergency Calls.
  • Communicating courteously with residents by telephone, email or face to face.
  • Investigating and solving residents' problems.
  • Handling residents’ complaints or any crises, such as security issues.
  • Make customers aware of non-accessibility and under construction unit.
  • Carry out receiving feedback from residents on a regular basis.
  • Keeping accurate records of discussions or correspondence with residents.
  • Developing feedback or complaints procedures for residents to use.
  • Inform Housekeeping Executive in case of any untidiness found.
  • Inform Security and Help Desk in case of any untoward incident.
  • Perform all work as assigned by the Property Manager and AFM as deemed necessary to maintain and operate the Property at an optimum level.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accommadationreques@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Confirmed 7 hours ago. Posted 4 days ago.

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