Talent Management Consultant


Company Type

The Professional Services team’s mission is to successfully implement and ingrain our solution to enable customers to effectively utilize and adopt BetterWorks’ solution over the long-term. The Professional Services team is part of our Customer Success team, which is dedicated to delivering a world-class experience to our customers and helping them embrace Continuous Performance Management (CPM) and goal-setting best practices.  The Talent Management Consultant s a vital, customer-facing role within the team, leading the charge to implement our solutions for our customers. This role reports to the Senior Director of Professional Services.


Key Responsibilities

Manage multiple concurrent customer implementation projects from start to finish for enterprise customers, including Fortune 500 firms

Consult with customers, from individual contributors to executives, on change management needed for a successful roll-out.  This includes roll-out planning, program design and executive engagement

Serve as a Subject Matter Expert on Corporate HR Performance programs, including goal-setting, recognition, feedback, and the BetterWorks platform

Support Sales team by driving scoping discussions with prospects and owning the communication and the value that BetterWorks Professional Services can bring to their HR initiatives

Develop and execute against detailed implementation plans, including but not limited to coaching customers on developing tailored communication, training strategy, and technical integrations

Closely manage project timelines, T&E, and scope, to ensure on-time on-budget project completion. Document any changes in scope and impact on price as needed

Demonstrate cross-functional leadership to deliver exceptional services and make our customers successful

Ensure a smooth hand-off to Customer Success following each project

Help establish and improve the professional services team by building high quality deliverables, repeatable processes, and continually bringing innovative ideas


Required Experience & Skills

5 years of experience in leading SaaS implementations for large and complex organizations, including building roll-out plans and consulting on change management

Experience in consulting, professional services, customer success or related field

Experience within the HR Talent Management space or being a Talent Management program owner within an HR department

Exceptional client management and communications skills

Ability to deliver key change management workshops to C-Level leaders within large organizations

Willingness to travel to customer locations as needed - typically less than 20% travel required

Proven track record of managing multiple concurrent projects with varying complexity levels

Project Management Certification a plus

Strong presentation, meeting facilitation, and written communication skills

Strong PowerPoint and Excel skills

Experience with Gainsight, JIRA, Salesforce, and Zendesk a plus

Bachelor’s degree required

Perks at BetterWorks

Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience

Vibrant company culture with frequent team building events

Mentorship opportunities

Competitive salary with stock options

Daily catered meals

Unlimited in-house snacks & drinks

Unlimited vacation


About Us

BetterWorks provides continuous performance management for organizations like Lumeris, Vertiv, Kroger, Akamai and Schneider Electric. It helps leaders easily improve employee performance through seamless goal setting and ongoing feedback. The company is headquartered in Redwood City, CA, with an office in New York City, and is backed by Kleiner Perkins Caufield & Byers, Emergence Capital and 8VC. The experienced team comes from innovative companies like Amazon, Box, Google, LinkedIn, Palantir, Salesforce and Yammer. Learn more at  https://www.betterworks.com/ .

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to an inclusive and diverse BetterWorks. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global BetterWorks Community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

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Confirmed 4 days ago. Posted 30+ days ago.

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