KEY RESPONSIBILITIES: 主要責任
Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
Execute the Brand Customer Service standards to meet or exceed customers’ expectations
Be a role model for customer service and meeting or exceeding customers’ expectations
Make all customers feel welcome and provide them with efficient, courteous and professional services.
Familiarize with all aspects of merchandises and proactively seek to increase product and brand knowledge to provide customers with practical recommendations
Promote internal VIP program while leveraging all available promotion activities.
Manage customer returns, refunds, and exchanges while maintaining a professional manner.
Proactively share your customer service experiences and train selected team members to fine-tune their service skills
Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
Use Seasonal Brand and product knowledge effectively during sales interactions
Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
Adhere to all established policies and procedures
Execute and maintain established Visual Merchandising and In-Store Communication standards
Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor, according to the policies and procedure manuals.
Complete cash register transactions quickly and accurately.
Minimize loss in both, the stockroom and the sales floor
Perform all store operations in a safe, effective and efficient manner
Collaborate productively and respectfully with team members
Make yourself available to support other team members when needed
Complete all applicable training programs and effectively apply the learning on the job
Seek coaching and learning opportunities to continually improve your performance