Amazon has flagged the Senior Cloud Infrastructure Architect job as unavailable. Let’s keep looking.

Are you an experienced Cloud Architect / Engineer with passion for Cloud and Hybrid Infrastructure? Join our highly competent team of Cloud Solution Architects (CSA) and build on your existing competence with Microsoft's resources.

As a CSA in the Azure Infrastructure Team in Norway, you will advise the largest Norwegian Enterprises on taking advantage of Azure Infrastructure and Hybrid Cloud. Our team aims to be the front runners in the use of the Azure platform, keeping up to date on the latest Azure Infrastrucutre innovations and working with our product groups to strengthen our services.

You will engage with customers in different ways, using documented practices and deliver more custom advisory. Our focus is on helping customers onboard the platform in the most efficient and secure way to achieve their business objectives.

We cooperate with our local peers in the Digital & Application Innovation, Data & AI, Security, and Modern Work Teams. Together, we form a strong technical community that strives to help our customers achieve success on the Microsoft Cloud Platform.

Customer Centricity

  • Gathers customer insights (e.g., feedback around technical preferences, environments, business needs) and leverages these insights and existing plans to map solutions with customer business outcomes. Acts as the voice of the customer by driving awareness of existing feedback, insights, and resources with internal teams to add and prioritize. Shares customer success stories with the wider internal team.
  • Identifies and begins developing impactful relationships with internal teams and customer and partner technical specialists during initial preparation and ramp-up stages. Proposes viable solutions based on specific technical products. Demonstrates complex concepts, and proves the capability of those solutions through design collaboration sessions with the customer. Understands how work aligns with customer success plan and meets customer needs by working with internal teams to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Transfers knowledge to customers and close skill gaps.
  • Contributes to customer satisfaction by providing a positive customer experience. Demonstrates an understanding of customer conditions of success. Identifies dissatisfied customers and builds remedial actions (e.g., post-mortem reviews).
  • Actively listens and respectfully challenges customers/partners when going in the wrong direction and escalates appropriately.

Business Impact

  • Independently identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalates issues to senior team members or manager, as needed. Applies methodology and governance to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
  • Independently works with the customer to identify, determine root causes, and resolve blockers to accelerate consumption and solution implementation (e.g., by application of technical capabilities). Identifies non-technical issues and escalates for removal by the appropriate party. Applies business and technical knowledge of architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Helps to shape and enhance customers' requirements.
  • Leverages knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to assess customer/partner needs and independently identify growth opportunities. Leverages an existing architecture approach or reference architecture to propose a solution or achieve Microsoft's Customer Promise. Identifies opportunities to expand or accelerate consumption (e.g., cloud and support). Participates in discussions around architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Independently consults on technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
  • Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to demonstrate Microsoft's value to customers/partners.

Technical Leadership

  • Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies and services as advised by leadership team/manager.
  • Shares ideas, insights, and technical input with virtual team members using a working knowledge of specific Microsoft architectures and other relevant products. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
  • Supports identification of opportunities for IP reuse and consumption acceleration. Contributes to IP creation and updates by identifying gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property, Design, and Governance).

Other

  • Embody our culture and values

Required/Minimum Qualifications

  • 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  • experience working in a customer-facing role (e.g., internal and/or external).

Preferred Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field OR equivalent experience.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Knowledge, Skills, Abilities

  • Microsoft Azure and related best practices 
  • Growth mindset
  • Customer Advocacy
  • Relationship Management
  • Business Acumen
  • IT Support
  • Deployment of Datacenter Services
  • Troubleshooting
  • Trusted Technical Advisor
  • Operational Excellence
  • Problem Solving
  • Security Infrastructure Solutions
  • Technology Industry Knowledge
  • Technical Communication
  • English and Norwegian Language Proficiency
  • Written Communication
  • Training

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Read Full Description
Confirmed a day ago. Posted 5 days ago.

Discover Similar Jobs

Suggested Articles