Job Description:
This position will serve as a Systems Administrator V – WEB Systems Administrator reporting to the Server Operations Manager within the IT Operational Support Division. The Web Systems Administrator will maintain related hardware and software, installs upgrades, and resolves system errors as they arise. The Web Administrator will ensure the website are properly integrated with related computer systems and back-end processes. The work will be performed in a team environment where the individual will script, test, implement and support Web Servers and Websites in support of the Department of Family and Protective Services (DFPS). The Web Administrator administers and maintains the DFPS websites. Monitors site traffic and performance and recommends changes in the site's technical architecture to ensure that the website remains responsive and stable. This position will serve as Tier III level support for all systems related issues that fall within their scope. This position will require occasional after hours and weekend work. The position works under limited direction with extensive latitude for the exercise of initiative and independent judgment.
This position is 100% telework within the state of Texas and requires that the candidate maintain personal wi-fi and webcam capabilities during work hours to perform their duties. This position often works outside normal business hours, nights, and weekends. This position may, on rare occasions, be required to perform work onsite.
This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704
Essential Job Functions:
- Collaborate with and provide support to development teams on application and website implementation.
- Work with Microsoft Internet Information Server (up to IIS v10)
- Maintain and support DFPS web site code such as HTML.
- Work with and support ASP.NET framework and ASP.NET applications
- Perform basic System Administration of MySQL and Microsoft SQL Server systems
- Support the agency’s WordPress web sites
- Setup tools to monitor website traffic
- Analyzing website traffic to inform design decisions addressing usability issues
- Prepares charts, diagrams and tables that depict the present and proposed web systems
- Develops and maintains procedures and documentation and ensures that the content of documentation is well organized and complete
- Oversees and or conducts training of staff prior to the implementation of technical and/or computer systems and offers advice and guidance during the implementation process
- Develops and communicates technical information to agency management, technical and non-technical staff
- Oversee and or provide support of new or contracting staff including other agency staff
- Cross train in related areas to provide backup support in those areas
- Identifies, investigates, and resolves production problems in a timely manner, based on their priority
- Coordinates and or plans, develops, implements information technology security measures to safeguard departmental information
- Provisions/de-provisions and manages access and setup tasks for new and existing users for applicable system tools and applications
- Provides new project work and cost estimations and participates in project planning
- Ensures project schedules are met, re-negotiated, and approved by customer and Project Managers
- Provides on-call support on a rotating schedule
- Mentors junior level staff in the development, testing, and deployment of new systems or functionality.
- Communicates directly with agency staff and outsourced vendors to provide guidance regarding installation, troubleshooting and configuration
- Keeps informed of the latest advancements in IT to ensure the smooth transition of the agency’s information technology and business requirements
- Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned to maintain operations.
- Provide 24/7 On-Call support availability.
Knowledge Skills Abilities:
- Extensive knowledge of website development and deployment
- Working knowledge of .NET and .NET related technologies
- Experience with basic system administration of Microsoft SQL Server and MySQL databases.
- Experience working with WordPress
- Basic skill in working with Oracle database connectivity
- Skill on Microsoft Server System Administration
- Basic skill in developing technical documentation
- Skill in providing customer service
- Ability to simultaneously coordinate and prioritize multiple tasks
- Ability to communicate technical information to individuals with various levels of technical knowledge
- Skill in developing technical documentation
- Strong analytical and problem-solving skills, good verbal, and written communication skills
- Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously
- Knowledge of IT operations, responsibilities, workflow processes, and procedures
- Skill in gathering information, resource organization, project/task prioritization and schedule development
Registration or Licensure Requirements:
Initial Selection Criteria:
- Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field is preferred. Education and experience may be substituted for one another.
- 3 years of experience with Microsoft Internet Information Server (v7 through v10)
- 2 years of experience with .NET and .NET related technologies
- 2 years working with basic database system administration (MySQL and Ms SQL Server)
- 2 years working with Oracle Client 10g through 19c
- 2 years working with WordPress.
Additional Information:
- Interview Requirements: Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.
- Texas Administrative Code (TAC 206 and 213) requires state agencies to ensure all Electronic Information Resources (EIR) follow accessibility standards. Staff may be required to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
- Applicants must be authorized to work in the United States. DFPS is not considering applications from persons who require sponsorship for an employment visa.
MOS Code:
IT
As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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