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CIB F&BM - Business Support Management - Business Change Management - Team Member

JPMorgan Chase & Co.

Responsibilities:

  • Raising of requests in mainstream internal systems (EURC, IBID, Ariba etc.) to achieve on/off boarding and ad hoc requirements for CIB employees within SLA
  • Monitoring and chasing requests to ensure timely completion based on deadlines/urgency/escalations
  • Creation and maintenance of on/off boarding and ad hoc process dependent requirements e.g. manuals, templates, audit tracking tasks etc.
  • Management and execution of additional validation/control processes as per documented SOPs
  • Execution of additional projects to increase scope, controls, efficiencies and productivity

Competencies:

  • High attention to detail while multi tasking and working to target volumes
  • Strict SOP adherence and ability to manage ongoing periodic deliverables in addition to daily processing volumes.
  • Demonstrated control/process improvement focus.
  • Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly 
  • Able to work effectively under pressure and in a rapidly changing environment in order to meet deadlines
  • Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.

Qualifications:

  • Bachelor’s degree (or equivalent experience) 
  • Proficiency in Excel, PowerPoint, Word 
  • Comprehensive training will be provided on the Business Change Management responsibilities, infrastructure and procedures. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out. 
  • VBA/Macro skills will be an added advantage but not essential.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

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Confirmed 22 hours ago. Posted 30+ days ago.

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