Systems Analyst 3 - IT


Company Type

Preferred Qualifications

About Oracle Production Engineering:
Oracle Cloud Production Engineering plays a critical role in delivering and supporting best-of-breed cloud solutions to Oracle customers.
Oracle Cloud is the industry’s broadest and most integrated public cloud. It offers best-in-class services across software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS), and even lets you put Oracle Cloud in your own data center. Oracle Cloud helps organizations drive innovation and business transformation by increasing business agility, lowering costs, and reducing IT complexity.
The Oracle Cloud has shown strong adoption, supporting 70+ million users and more than 30+ billion transactions each day. It runs in 19 data centers around the world.
Our team provides 24/7/365, follow-the-sun coverage while pushing the boundaries of what can be accomplished in the cloud. Advancing cloud computing means great growth opportunities, and highly rewarding experiences working in our expanding computing environments.

About Oracle Commerce Cloud Service Operations:
Oracle Commerce Cloud Service Operations provides world class immediate support for mission critical Commerce applications around the world. The Service Operations team plays a critical role in all aspects of the Customer’s lifecycle from Provisioning, Upgrading, Maintaining and Secure Decommissioning of services.

Brief Posting Description:
Focused to deliver Database support activities and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical issues and troubleshooting for E-commerce customer, application team, and other stakeholders.  Responsible for facilitating customer relationships with Support and providing advice and assistance as needed on 24/7 rotational basis including weekend and public holidays as needed.

Detailed Description:
As a Support Engineer, you will be the technical interface to E-commerce customers and application team for resolution of problems related to the installation, recommended maintenance, fulfill customer day-to-day basis request, pro-active DB health checks, Performance Tuning, Backup/recovery, Cluster administration, Dataguard, problem analysis/solution and use of Oracle DB products. Primary task will be to provide support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines. Able to work with general guidance from senior support engineers and management and in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Job Requirements:
BE/MCA with 4-6 years of experience and strong knowledge in Oracle 11g/12c Database administration -which includes all possible area of database administration like Installation, upgrade, Patching, Performance tuning, backup/recovery, data guard, OEM, other customers specific request on Database and Handling Issues on App due to DB.

Technical Skills:

1) Having strong knowledge of Oracle Database administration in UNIX environment.

2) Good experience in 11g/12c Database, RAC,Performance Tuning, DataGuard, ASM, DB installation, Upgrade and Patching 

3)Good sql and pl/sql

4)Good to have exposure with commerce application/platform

5)Shell/Perl scripting a plus

6)Exadata and Java a plus

7)Knowledge of backup/recovery

8)Experience with change/release management

9)OCP Certification is a plus.

10)Excellent communication skills (verbal & written) in English.

11)Previous experience in dealing with customer calls / communications is desirable.

Personal Competencies:

1) Ability to manage multiple tasks 

2) Aptitude for analytical problem solving 

3) Solution Oriented 

4) Quality Oriented

5) Planning and Organizing 

6) Self-motivated

7) Customer Focus 

8) Teamwork 

9) Working Globally

10) Ready to work 24/7 including weekend and public holiday as needed

Qualification :

1) Degree: B.E / MCA

2) 8+ years of customer support experience in a technical environment (Relevant Oracle DBA experience desired).

Detailed Description and Job Requirements

Be a part of the E-Business Suite success story. Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.

Work closely with Oracle's internal business and development teams to drive the technical/functional global implementation of Oracle's applications internally. The main responsibilities may include: Manage all aspects of internal deployment projects and work closely with the internal teams on status, issues and communications. Define business specifications with the internal user community for the global deployment of the application. Define and drive business specifications for product and component integration points. Map standard application functionality to global/local business specifications. Manage product gaps from business specifications to product enhancement and/or business process change. Gather specifications and drive solutions from a global perspective across the e-Business Suite. Define product enhancements to drive solutions across the e-Business Suite for all customers. Manage product setup definition and configuration along with internal business process teams. Manage all aspect of product rollout and coordination with internal teams. Define specifications for data migration from legacy systems into newer applications. Define specifications for data interfaces between applications for product rollouts. Manage user acceptance testing and transfer of information to internal teams. Provide technical support for implemented applications; diagnosing and reporting bugs, applying patches and upgrades as needed. Establish priorities for feasibility studies, systems design and implementation to develop new and/or modify the company*s information processing systems. Coordinate with functional departments involved to collect system specifications, techniques, and controls. Interact with senior management within Product Development, Business organizations and Global IT.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS or equivalent experience in programming on enterprise or department servers or systems.


Information Technology



Other Locations


Job Type

Regular Employee Hire



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Confirmed 6 minutes ago. Posted 30+ days ago.

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