- Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy
- Monitor and maintain portfolio of assigned accounts, high volume of follow-ups, small balance write-offs, customer reconciliations, invoice issues, resolve open cash (unapplied) amounts and short payments
- Accurately document all interactions and account level issues with customers on AR Chasing Google sheet
- Establish and maintain effective working relationships with global customers (USA, Europe and APR), sales and accounting team based out of USA.
- Field calls and assist with management of AR email inbox
- Assist with uploading of invoices in vendor portals and completion of vendor registration/ACH forms
- Analyze delinquent accounts, prepare weekly reports on high-risk accounts and make resolution recommendations to the Collections Manager
- Perform tasks assigned by Collection Manager
Qualifications
- 3-5 years experience in AR, billing and collections
- Experience is working with international clients.
- Good verbal and written communication skills.
- Proficient in Gmail and/or, Microsoft Outlook, Word and Excel, including but not limited to Vlookups and Pivot Tables
- Knowledge in NetSuite and Salesforce skills preferred
- Ability to handle fast-paced environment, multi-task, prioritize and meet deadlines
- Be a quick learner and work in a high paced environment
Salaries and Benefits
- Commensurate with experience and industry standards
We appreciate your interest in working with us. We will get back to you regardless of the outcome of the selection process.
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