Some advanced skills required to perform non-routine, moderately complex work. Ability to apply experience, skills, and knowledge to procedures, processes, and techniques to the more complex situations of the job.
Primary Job Duties & Responsibilities
Moderately complex support. Work requires independent planning and execution of multiple tasks. Assignments involve problem resolution, research and interpretation of department procedures and standards. Average project scope is company-wide or multi-phased department initiative, lasting a minimum of 1-2 months in duration. Complex scheduling. Typically involves internal, occasionally external, and company-wide scheduling. Full responsibility for company-wide event and travel planning. Prepares and submits expense accounts and other type expenses. Tracks/maintains/reports actual expenses versus budget; develops or updates budget system. Frequent internal and external contact. May involve interaction with all levels of management within the company. Interacts regularly with difficult callers and often diffuses initial concerns and/or complaints. Calls for moderate to advanced conflict resolution skills via phone and, occasionally, in person. Researches difficult or non-standard issues and provides recommendations to manager. Calls for frequent problem solving with internal and external staff. Utilizes basic change management skills. Perform other duties as assigned.
High school degree or equivalent required.
Education, Work Experience & Knowledge
High School education or equivalent preferred. 4+ years of experience preferred.
Job Specific & Technical Skills & Competencies
Moderate to advanced skill level required for software applications. Advanced database queries, complicated Excel spreadsheets (e.g. vlookup)
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.