ESG Product Support



Position Overview

The successful candidate shall be part of the ESG – Production and Application Management team in APAC region based at Mumbai.The team provides a tier 2/3 support to proprietary MSCI – ESG Business. This position involves collaboration with the client facing teams like Client Services, Product and Research teams and Infrastructure/Technology and Application development teams to perform Environment and Application maintenance.


Scope of Responsibility

Provide Tier 2 product technical support during the US hours (14:00 UTC to 23 :00 UTC – subject to change).

Manage system\software configurations and troubleshoot environment issues.

Identify opportunities for optimizing system performance through changes in configuration or suggestions for development.

Plan, document and deploy financial software applications to our ASP on Windows and Unix/Linux based systems.

Collaborate with development and software testing teams throughout the release process.

Analyze release and deployment processes to identify key areas for automation and optimization.

Manage production hardware and software resources & coordinate maintenance, planned downtimes with infrastructure group.

Must spend minimum one week a month as on call support to help with off-hour emergencies and maintenance activities.


Specific Knowledge/Skills

Strong knowledge of Unix and Windows Administration

Strong scripting skills in Shell, Ruby, Python, PowerShell or batch

Strong knowledge of Software Development Life Cycle

Database experience – Oracle/MSSQL skills

Excellent problem-solving/troubleshooting skills, fast learner

Ability to self-manage your own projects

Excellent written and oral communication skills

Experience or interest in Finance a plus



Desired Experience

3-7 years’ experience in systems administration or other similar technical experience


Desired Qualifications

Bachelor's degree, Engineering or other similar concentration (BE/MCA)

Master’s degree a plus


Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.


To all recruitment agencies :  MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.


MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.

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Mumbai, India

Full Time



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Confirmed 2 hours ago. Posted 30+ days ago.

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