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At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

The Engineering Manager at Bazaarvoice will play a significant role as part of a wider leadership team working with colleagues to shape development practices and skills to build software solutions within the engineering practice.

As an Engineering Manager you will be expected to understand the business needs and lead your team to support delivery of the Product Roadmap. The role will provide technical oversight and direction interfacing with the other development practices across the function.

We have a specific need for an Engineering Manager in our Insights and Reporting Teams. These teams provide custom reporting and actionable insights for our clients in order to manage their user generated content (UCG) programs. As part of our Client Experience portfolio, this is one of Bazaarvoice's most important and strategic areas as well as one of its most exciting.

As an Engineering Manager for Insights and Reporting, you’ll play a pivotal role in leading application teams that specialize in handling and analyzing vast amounts of data to deliver custom reports and actionable insights. Your expertise will ensure the timely delivery of data-driven reports and analytics, adhering strictly to established SLAs/OLAs, thereby driving informed decision-making and operational excellence across the organization. This is an exciting opportunity to join an amazing team!

Responsibilities:

  • Lead the recruitment and hiring of new team members
  • Provide mentorship and career development advice and guidance. This mentorship should include both technical mentorship, as well as soft-skills and other aspects of being effective and successful in a development organization.
  • Partner with and support people planning and managing their career and skills development and training needs. Think carefully about areas where their skills need greatest development, or where the most opportunity for improvement exists; work with the person to identify appropriate training; and obtain budget and time allowance to complete it. 
  • Stay up to date on industry news. Be knowledgeable about developments from our company, our competitors, and our largest customers.
  • Financial planning, budgeting and forecasting, including anticipating future people requirements, skills development and training needs, facilities, tools and technologies required, hardware and travel.
  • Provide performance feedback and complete performance evaluations for the team. Informal performance feedback should be provided on a frequent basis, focused on recognition for achievement, and opportunities for growth. 
  • Provide input to the Product Owner on the product strategy and vision, and give feedback to the Product Owner on the content and prioritization of the Product Backlog. 
  • Provide support and assistance to Product teams. Be prompt and proactive in helping remove impediments that are harming teams’ ability to be effective.
  • Actively protect Teams from disturbance, disruption, or outside interference. 
  • Be available to provide advice and assistance to Teams on technical difficulties that arise in the course of doing their work. 
  • Identify issues to Teams that they might overlook, such as scalability, performance, security, compliance, operational readiness, etc. 
  • Stay current in the development tools and technologies that Teams are using. 
  • Provide support to the Product Team. This includes working with the Product Owner to manage and prioritize the product backlog, technical concepts and CSAT support.

About you:

  • The Engineering Manager will drive team performance through product delivery to meet business needs. You will develop effective teams of skilled professionals providing direction and coaching of agile working practices. You will build strong relationships engaging with peers and other colleagues working to common purposes from within the IT function and the wider business.
  • You will have experience of working in an agile software development environment and have a strong understanding of technologies used. You will challenge appropriately to create opportunities for improvement, identifying and managing risk.
  • You will have an analytical approach and have experience of evaluating capability needs and suitability of initiatives against the strategy.
  • You’ll be exceptionally well organised and drive a high standard of output for yourself and team. You’ll be responsible for high level resourcing plans, including recruitment and performance reporting within the Function.
  • You will have the ability to challenge effectively and constructively, whilst driving good practice, both personally and with your colleagues, ensuring clear, well-informed and focused presentation of output to key stakeholders and clients at varying levels.
  • You’ll be an excellent leader, communicator, innovative and self-motivated, with a positive approach to teamwork.

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Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.

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Confirmed 20 hours ago. Posted 12 days ago.

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