11/15/2018

Technical Support II

Tracking Code

12021

Job Description

Sinclair Digital is looking for candidates to join the Sinclair Digital Technical Support Team as Technical Support Level II . The successful candidate will be part of high performing support team focused on supporting digital content publishers utilizing Sinclair Digital software products.  At Sinclair, we are obsessed with the customer experience, and delivering exceptional customer service. He or she will be working closely with content publishers and business stakeholders to troubleshoot and resolve technical issues with Sinclair Digital websites, mobile apps, and live-streaming OTT app. The role provides exposure to a wide cross-section of agile software development teams, and serves a great opportunity for career development. This is a great springboard position for those building their careers as a web developer, front-end dev, Dev-Ops Admin, Technical Project Management, or QA SDET.

 

Ideal Experience

Above all, the successful candidate will be passionate about customer experience and customer service.

This is a “publisher-facing” role working with digital content creators, and the ideal candidate will have a track record of delivering “delighter moments”, and exceptional customer service.

He or She will be part of a high-performing high-trust Software Support team tasked with troubleshooting websites, mobile apps, streaming video, and OTT apps. Freely sharing knowledge and supporting teammates is critical to our culture.

The ideal candidate should possess 2 years work experience in a technical support or web hosting support role.

The successful Level II candidate will have intermediate expertise in at least two of the following areas: Networking, Live Streaming Video, HTML5/CSS, JavaScript, REACT, QA Testing, Google Analytics, Server Support, SQL, Ad-Operations, or iOS/Android.

Love to Learn: This is a great entry-level position for those starting their careers as front-end developers, or those looking to advance their career into DevOps.

Process improvement experience, Green Belt, SCRUM, or ITIL knowledge is a plus.

 

Required Experience

Exceptional Customer Service Skills: 2+ years experience supporting Customers and End Users via ticketing, chat, and phone.

Strong investigation methodology and technical troubleshooting skills.

Working knowledge and troubleshooting experience of CSS, HTML5, and JavaScript

Working experience or practical knowledge of Networking protocols and DNS.

Experience with Google Analytics and Google Chrome Developer.

Comfortable at the command line.

Working knowledge of agile software development practices including QA and Release workflows.

Ability to write logically for a public audience and knowledge base.

Ability to serve as the of Voice of the Customer and provide feedback and bug documentation to internal scrum teams.

Bachelor’s degree or a minimum of two years of experience in a Customer Support role.

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!

Job Location

Seattle, Washington, United States

Company Location

HR.SINCLAIR SEATTLE INTERACTIVE.Remote.Seattle.WA

Position Type

Full-Time/Regular

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Confirmed 14 hours ago. Posted 27 days ago.

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