Manager, Customer Solutions Engineering

Google

Company Type
Experience
Workhours
Note: By applying to this position your application is automatically submitted to the following locations: San Francisco, CA, USA; Mountain View, CA, USA

gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.

As a Customer Solutions Engineering People Manager, you will join the team, and as an influential and effective leader to manage a team of senior, tenured and expert individuals servicing the DoubleClick display business.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

  • Manage a team of Solutions Engineers that provide exemplary operational support and consultative services at scale to customers and agencies.
  • Deliver strategic vision of the Google Professional Services organization, working with Sales, Product Management and Engineering teams to ensure strategic alignment with customer needs.
  • Manage and communicate processes and metrics to enable a highly transparent, credible and impactful organization.
  • Lead ongoing initiatives to continually drive greater automation/efficiency of complex, multifaceted workflows and processes.

Qualifications

Minimum qualifications:
  • BS degree in Computer Science or related technical field, or equivalent practical experience.
  • 6 years of experience in the online advertising industry, digital agency, or a consulting firm.
  • Experience partnering/working with cross-functional stakeholders in an organization.
  • Experience in a Technical People Management capacity, including experience leading business transformation initiatives.

Preferred qualifications:
  • Experience working with adtech products - ad server, DSPs, DMPs and web analytics.
  • Analytical capabilities and demonstrated ability to formulate data-driven proposals.
  • Developed project management, interpersonal and leadership skills.
  • Effective written and verbal business communication skills.
At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.
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Confirmed 28 days ago. Posted 30+ days ago.

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